Bilingual Insurance Customer Service Representative
Location: JONESBORO, GA
Job Type: fulltime
Company: Mark Bartley - State Farm Agency
Salary: $45000.0 - $65000.0 per year
Category: Customer Service
Job Description Apply Now
Bilingual Insurance Customer Service Representative (Spanish/English) - Full-time - Jonesboro, GA
Are you fluent in both Spanish and English, passionate about helping others, and seeking a rewarding career in the insurance industry? We are hiring a Bilingual Insurance Customer Service Representative to join a successful State Farm agency. This full-time, in-office position in Jonesboro, GA offers the opportunity to utilize your language skills while supporting customers with their insurance needs, all within a professional and growth-oriented environment.
As a Bilingual Insurance Customer Service Representative, you will play a vital role in ensuring exceptional customer service for both English and Spanish-speaking clients. You will be responsible for establishing strong customer relationships, providing timely and accurate responses to inquiries, and educating clients about insurance products and services. This is an excellent opportunity to build a career in insurance, gain valuable industry experience, and contribute positively to a dynamic team dedicated to customer satisfaction.
The agency values professionalism, reliability, and a customer-first mindset. You will work alongside a team of dedicated professionals and have opportunities to learn, grow, and advance your insurance career. If you are motivated, detail-oriented, and enjoy working in a fast-paced team environment, we invite you to apply today by clicking the application button below.
Bilingual Insurance Customer Service Representative - Summary- Support customers by providing information about insurance policies, coverage, and claims in both Spanish and English.
- Act as a key member of the customer service team, ensuring strong client relationships and satisfaction.
- Leverage your bilingual skills to serve a diverse client base and make a positive impact on the community.
- Work full-time in a professional office environment in Jonesboro, GA, with opportunities for career advancement.
- Establish and maintain strong relationships with customers through prompt and friendly service.
- Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification in both Spanish and English.
- Educate customers about insurance options using a customer-focused, needs-based review process.
- Maintain a strong work ethic and total commitment to daily success.
- Provide timely and thorough activity reports to the agency agent.
- Remain current on product changes, licensing requirements, technical developments, and continuing education.
- Collaborate with team members to ensure the highest level of customer satisfaction.
- Demonstrate proactive problem-solving and attention to detail in all interactions.
- Support the agency’s mission by delivering accurate, reliable, and efficient service.
- Competitive salary with bonus opportunities.
- Paid time off, including vacation and personal/sick days.
- Access to valuable industry experience and ongoing training.
- Opportunities for professional growth and advancement within the agency.
- Active Property & Casualty license, or ability to obtain one.
- Active Life and Health license, or ability to obtain one.
- Bilingual proficiency in Spanish and English (written and verbal communication).
- Excellent interpersonal and communication skills.
- Strong organizational abilities and attention to detail.
- Self-motivated with a commitment to customer satisfaction.
- Proficiency with computers and ability to learn new functions quickly.
- Ability to multi-task and work collaboratively in a team environment.
- Proactive in problem-solving and dedicated to delivering timely, accurate results.
- Customer-focused with a positive attitude and desire to help others.
- Fluent in Spanish and English, able to seamlessly switch between languages to meet client needs.
- Organized, detail-oriented, and able to manage multiple tasks effectively.
- Enthusiastic about professional development and eager to learn about new insurance products and services.
- A team player who values collaboration and supports agency goals.
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
- Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.
- State Farm agents are independent contractors who hire their own employees; employees of State Farm agents are not employees of State Farm Insurance Companies.
- The agency is an equal opportunity employer, committed to creating an inclusive and welcoming workplace for all qualified applicants.
- Working in Jonesboro, GA provides access to a vibrant community and a supportive office environment.
Ready to take the next step in your career as a Bilingual Insurance Customer Service Representative? Click the application button now and join a team that values your bilingual skills and commitment to customer service!