Bilingual Insurance Customer Service Representative
Location: ANDERSON, SC
Job Type: fulltime
Company: Terence Hassan - State Farm Agency
Salary: $35000.0 - $50000.0 per year
Category: Insurance
Job Description Apply Now
The role of Bilingual Insurance Customer Service Representative is an excellent opportunity for professionals who are fluent in Spanish and English and possess an active Property and Casualty license. This position focuses on delivering a remarkable customer experience, supporting clients through value-based conversations, and helping them understand their insurance options. As a Bilingual Insurance Customer Service Representative, you will play a vital part in facilitating communication between clients and the agency, ensuring that the needs of Spanish-speaking customers are met efficiently and effectively. This full-time role offers a dynamic environment, making it ideal for motivated individuals seeking to develop their careers in the insurance industry.
As part of an established insurance agency, the Bilingual Insurance Customer Service Representative will have the chance to work with a supportive team that values professional growth and customer satisfaction. The agency is committed to fostering an inclusive workplace, offering opportunities for advancement and continued education. By joining this team, you will contribute to the agency’s mission of providing prompt, accurate, and friendly service to all clients.
In this client-focused position, you will establish and maintain strong customer relationships. Your responsibilities will include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarifications. You will apply a needs-based review process to educate clients on available insurance options, reinforcing the agency’s dedication to comprehensive and transparent service.
To succeed in the Bilingual Insurance Customer Service Representative role, candidates must be energetic, detail-oriented, and proactive problem solvers. Excellent interpersonal, communication, and organizational skills are crucial, as is the ability to work effectively within a team environment. The role requires a commitment to continuous learning, staying informed on product updates, licensing requirements, and technical advancements in the insurance field.
The agency offers a competitive base salary, paid time off for vacation and personal needs, a retirement savings plan, and opportunities for professional advancement. Employees benefit from valuable experience and training, contributing to both personal and professional growth. Working as a Bilingual Insurance Customer Service Representative in this agency provides a unique chance to make a positive impact on clients’ lives while building a rewarding long-term career.
Bilingual Insurance Customer Service Representative - Summary- Client-focused role supporting Spanish and English-speaking customers
- Opportunity to advance in the insurance industry
- Dynamic team environment with supportive management
- Full-time employment with ongoing professional development
- Establish and maintain customer relationships
- Follow up with customers as needed to address concerns and inquiries
- Provide prompt, accurate, and friendly customer service regarding insurance policies and related topics
- Educate customers about insurance options using a needs-based review process
- Handle policy changes, transfers, claim submissions, and billing clarifications
- Maintain a strong work ethic and commitment to success
- Prepare and deliver timely activity reports to management
- Stay current with product changes, licensing requirements, and industry developments
- Competitive base salary
- Paid time off, including vacation and personal/sick days
- Retirement savings plan
- Valuable on-the-job experience
- Opportunities for advancement and professional growth within the agency
- Bilingual in Spanish and English (required)
- Active Property & Casualty license (required)
- Active Life and Health license (required)
- Strong interpersonal, written, verbal, and listening skills
- Organizational abilities and attention to detail
- Ability to multi-task and work effectively in a team
- Self-motivated and proactive in problem solving
- Commitment to high-quality customer service
- Capable of learning and using computer functions
- Dedication to completing work accurately and on time
- Willingness to pursue continuing education and maintain licenses
- Energetic professional with a passion for customer service
- Enjoys working with diverse clients and building relationships
- Thrives in a fast-paced, team-oriented environment
- Demonstrates initiative and a desire for professional growth
- Values accuracy, organization, and proactive communication
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
- Employees of State Farm agents must complete applicable licensing requirements and training programs.
- State Farm agents are independent contractors who hire their own employees; their employees are not employees of State Farm.
- The agency is committed to equal employment opportunity and inclusive hiring practices.
If you are motivated to excel and see yourself succeeding as a Bilingual Insurance Customer Service Representative, take the next step in your career by clicking the application button. We look forward to reviewing your application and discussing your potential to grow with the team!