Bilingual Insurance Customer Service Representative
Location: CORVALLIS, OR
Job Type: fulltime
Company: Monica Baez - State Farm Agency
Salary: $18.0 - $20.0 per hour
Category: Insurance
Job Description Apply Now
The role of Bilingual Insurance Customer Service Representative is essential for insurance agencies seeking to provide outstanding service to a diverse client base. As a Bilingual Insurance Customer Service Representative, you will leverage your Spanish and English language skills to deliver high-quality support and guidance to customers, focusing on auto and fire insurance products. This position is designed for professionals who thrive in a dynamic, fast-paced environment and are committed to fostering positive client relationships. By focusing on value-based conversations and delivering a remarkable customer experience, you play a vital role in growing the business and supporting clients with their insurance needs.
Joining a successful insurance agency as a Bilingual Insurance Customer Service Representative offers you the chance to utilize your expertise and licensing in auto and fire insurance. Your ability to communicate effectively in both English and Spanish ensures that you can serve a broad customer base and address unique client concerns. The agency values energetic, self-starting team members who are dedicated to accuracy, organization, and comprehensive customer care. As you interact with clients, you will offer prompt responses to inquiries, clarify billing or policy details, process claims, and educate customers about the full range of insurance options available to them.
The Bilingual Insurance Customer Service Representative position is ideal for those who are detail-oriented, proactive in problem-solving, and committed to continuous learning. You will be expected to maintain current knowledge of product changes, licensing requirements, and industry developments. The work environment is collaborative, focused on success, and provides opportunities for personal and professional growth. You will report directly to an independent contractor agent and be part of a team that values integrity, work ethic, and a dedication to customer service excellence.
As you consider applying for the Bilingual Insurance Customer Service Representative position, know that your contributions will directly impact the agency's reputation and client satisfaction. You will be empowered to take initiative, multi-task, and work with both autonomy and as part of a team. Your success in this role can lead to advancement opportunities within the agency, valuable industry experience, and a rewarding career path in the insurance sector. If you are passionate about helping others, possess strong organizational and interpersonal skills, and meet the licensing requirements, we encourage you to take the next step in your career by applying today.
Bilingual Insurance Customer Service Representative - Summary- Provide bilingual (Spanish/English) customer service for an insurance agency, focusing on auto and fire insurance products.
- Utilize industry knowledge and licensing to guide clients through insurance options, claims, and policy management.
- Contribute to the agency's success by fostering strong customer relationships and delivering value-based conversations.
- Opportunities for professional development and advancement are available for motivated team members.
- Establish and maintain positive customer relationships through proactive and responsive communication.
- Address client inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claims, and billing.
- Educate customers about insurance products using a needs-based approach to identify optimal coverage solutions.
- Ensure accuracy in policy documentation and maintain up-to-date records.
- Follow up with clients as needed to address outstanding issues and maintain client satisfaction.
- Demonstrate a strong work ethic and commitment to daily success in the agency environment.
- Prepare and submit timely activity reports to the agent.
- Stay current with product changes, licensing requirements, and industry best practices through ongoing education.
- Competitive hourly pay commensurate with experience and licensing.
- Commission opportunities based on performance metrics.
- Comprehensive benefits package including paid time off, health and dental insurance, and retirement plan.
- Valuable industry experience and growth potential within the agency.
- Bilingual proficiency in Spanish and English is required.
- Active Auto and Fire insurance license is required.
- Life and Health insurance license is preferred.
- Excellent written, verbal, and listening communication skills.
- Strong interpersonal and organizational skills.
- Detail-oriented, self-motivated, and proactive in problem-solving.
- Ability to multi-task, work independently, and contribute effectively within a team environment.
- Able to quickly learn and adapt to new computer systems and industry protocols.
- Demonstrated commitment to providing outstanding customer service and accurate, timely work completion.
- Energetic, people-oriented professional with a passion for helping others.
- Thrives in a fast-paced, dynamic environment and welcomes opportunities for growth and advancement.
- Demonstrates pride in quality work and accuracy.
- Dedicated to ongoing professional development and industry education.
- Committed to ethical standards and agency success.
- This position is with an independent contractor agent, not directly with an insurance company.
- Selected candidates must complete all applicable licensing requirements and training programs as part of the onboarding process.
- Employees of agent offices are not employees of the insurance company but work directly for agency owners.
- Our agency is committed to fostering a supportive, inclusive, and growth-oriented work environment.
- If you are motivated to succeed and can see yourself excelling in this role, we invite you to apply now by clicking the job application button and take the next step in your career journey.
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.