Bilingual Insurance Customer Service Representative
Location: JONESBORO, GA
Job Type: fulltime
Company: Mark Bartley - State Farm Agency
Salary: $45000.0 - $65000.0 per year
Category: Customer Service
Job Description Apply Now
Bilingual Insurance Customer Service Representative (Vietnamese/English)
Are you passionate about delivering outstanding customer service and fluent in both Vietnamese and English? Our agency is looking for a dedicated Bilingual Insurance Customer Service Representative to join our team. In this vital role, you will be the primary point of contact for our valued clients, ensuring they receive the highest level of service and support for their insurance needs. As a Bilingual Insurance Customer Service Representative, you will use your communication skills and insurance expertise to assist customers with policy inquiries, claims, billing, and coverage options, all while building strong, long-lasting relationships.
This full-time position is an excellent opportunity to develop your career within the insurance industry. You will be part of a collaborative team that prioritizes integrity, customer focus, and continuous improvement. If you have a Property & Casualty license or are willing to obtain one, and a commitment to customer service, we encourage you to apply for the Bilingual Insurance Customer Service Representative opportunity today.
Our agency is located in Jonesboro, GA, and we pride ourselves on fostering a supportive and professional environment. Working in Jonesboro, GA offers the benefits of a welcoming community and access to a growing market for insurance services. This in-office position allows you to collaborate directly with a knowledgeable team and gain valuable, hands-on experience in the insurance field.
Bilingual Insurance Customer Service Representative - Summary- Serve as a key contact for clients, providing bilingual support in Vietnamese and English.
- Assist customers with insurance-related inquiries and policy management.
- Contribute to a customer-focused, high-performing team.
- Establish and maintain customer relationships, following up as needed to ensure satisfaction and retention.
- Deliver prompt, accurate, and friendly customer service in person and over the phone.
- Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Educate customers about insurance options using a needs-based review process.
- Demonstrate a strong work ethic with a daily commitment to success.
- Provide timely and thorough activity reports to the agent.
- Remain current with product changes, licensing, technical developments, and continuing education requirements.
- Competitive salary plus bonus incentives based on individual and team performance.
- PTO including vacation and personal/sick days.
- Opportunities for valuable industry experience and skill development.
- Potential for growth and advancement within the agency.
- Property & Casualty license (required or ability to obtain within a specified timeframe).
- Life and Health license (required or ability to obtain within a specified timeframe).
- Bilingual fluency in Vietnamese and English (both verbal and written).
- Excellent interpersonal and organizational skills.
- Strong communication skills, including written, verbal, and listening abilities.
- Detail-oriented, self-motivated, and able to work both independently and as part of a team.
- Proactive in problem-solving and dedicated to delivering exceptional customer service.
- Ability to multi-task in a fast-paced environment.
- Ability to learn and use computer functions relevant to daily responsibilities.
- Motivated individual with a track record of success in customer service.
- Demonstrates pride in accuracy, timeliness, and professionalism in work output.
- Thrives in a team environment and actively contributes to team success.
- Proactive in learning and adapting to changes in the insurance industry.
- Possesses a genuine desire to help customers understand and manage their insurance needs.
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agent employees are not employees of State Farm.
- If you are ready to build your career in insurance and customer service as a Bilingual Insurance Customer Service Representative, we invite you to apply today by clicking the job application button. Take the next step towards a rewarding and impactful career!