Bilingual Insurance Customer Service Representative
Location: ROUND ROCK, TX
Job Type: fulltime
Company: Alejandra De La Torre - State Farm Agency
Salary: $43000.0 - $80000.0 per year
Category: Customer Service
Job Description Apply Now
The role of a Bilingual Insurance Customer Service Representative is an exceptional opportunity for individuals fluent in both Spanish and English who are passionate about delivering outstanding service in the insurance industry. This position supports an independent agency team and offers comprehensive training for candidates who demonstrate the right attitude, professionalism, and commitment to client care. As a key member of the customer service team, you will play an instrumental role in helping clients understand their insurance options while ensuring a seamless and positive experience throughout their interactions.
If you are enthusiastic about working in a dynamic, client-focused environment and ready to build a rewarding career in insurance, this role is tailored for you. You will be responsible for establishing and nurturing customer relationships, responding to various insurance inquiries, and providing thorough, needs-based guidance on available insurance products. The agency values high ethical standards, a collaborative spirit, and a drive for personal and professional growth.
Working as a Bilingual Insurance Customer Service Representative, you will interact with a diverse client base, making use of your language skills to bridge communication gaps and foster trust. You'll have access to ongoing training and development, positioning you for future advancement, including potential opportunities to become an agency owner. The agency also recognizes the importance of work-life balance and offers flexible working hours to support employees’ needs.
The agency is committed to inclusivity and equal opportunity employment. All qualified applicants are encouraged to apply and will be considered without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law. The positive work culture, combined with a focus on professional integrity and customer satisfaction, makes this a standout opportunity in the insurance field.
Bilingual Insurance Customer Service Representative - Summary- Facilitate positive customer interactions in English and Spanish for insurance-related inquiries
- Support agency’s mission by delivering high standards of service and professionalism
- Benefit from a structured training program with clear pathways for career growth
- Establish and maintain strong customer relationships through effective communication and follow-up
- Provide prompt, accurate, and friendly customer service, including assistance with insurance availability, eligibility, policy changes, claims, transfers, and billing
- Educate customers using a needs-based approach to explain insurance products and options
- Demonstrate a strong work ethic and commitment to daily success
- Multi-task efficiently while handling multiple client requests and administrative tasks
- Collaborate positively with team members and contribute to a supportive office environment
- Stay current with product updates, licensing requirements, technical developments, and ongoing education
- Provide timely and comprehensive activity reports to agency management
- Hourly pay plus commission structure designed to reward performance
- Bonus potential for achieving or exceeding targets
- PTO benefits including paid holidays and vacation
- Life insurance coverage available
- Preparation and pathways for advancement within the agency or to agency ownership
- Bilingual proficiency in Spanish and English is required
- Ability to obtain Property & Casualty and Life & Health insurance licenses before start date
- 1-2 years of sales experience preferred
- Excellent interpersonal, written, and verbal communication skills
- Strong organizational skills and attention to detail
- Proactive approach to problem-solving and client service
- Comfortable learning and using computer systems
- Self-motivated, reliable, and able to work independently and as part of a team
- Ability to multi-task and adapt to changing priorities
- Commitment to ongoing professional development and maintaining current knowledge of products and regulations
- Outgoing, approachable personality with a genuine passion for helping others
- Demonstrated ability to build rapport with diverse clients
- Detail-oriented and takes pride in providing accurate, timely service
- Thrives in a fast-paced environment and enjoys working with a dedicated team
- Willingness to learn, grow, and participate in ongoing training and development
- This position is with an independent contractor agent. Employees must meet all licensing and training requirements.
- Employment is not with the parent insurance company but with a local agency owner.
- Work hours are flexible to accommodate employee needs, providing a healthy work-life balance.
- Opportunity to gain valuable experience and advance within the insurance industry.
- If you are motivated and see yourself thriving in this role, do not hesitate to apply now by clicking the job application button and take the next step in your career journey.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. All candidates must successfully complete applicable licensing requirements and training programs as a condition of employment.