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Bilingual Insurance Customer Service Representative
Location: ALBUQUERQUE, NM
Job Type: fulltime
Company: Jesse Leal - State Farm Agency
Salary: $14.0 - $21.0 per hour
Category: Insurance
The Bilingual Insurance Customer Service Representative is a vital member of our insurance office team, responsible for delivering high-quality support and administrative assistance to clients and colleagues. As a Bilingual Insurance Customer Service Representative, you will ensure clients receive accurate product information and exceptional service, supporting our agency’s mission to protect their assets. This full-time opportunity is ideal for a fluent Spanish and English speaker who excels in customer service, administrative tasks, and thrives in a dynamic environment. Working in our office provides a chance to interact with diverse clients, making a positive impact in their insurance experience while contributing to a collaborative team atmosphere.
As a Bilingual Insurance Customer Service Representative, your primary focus will be to handle customer inquiries, resolve issues efficiently, and provide comprehensive information about our insurance products and services. You will manage both phone and in-person interactions with clients, ensuring that each customer receives personalized attention and accurate answers to their questions. Administrative tasks are also a critical part of this role, such as maintaining organized records, scheduling appointments, and supporting daily office operations.
This position offers the opportunity to utilize your bilingual skills, making it easier for Spanish-speaking clients to understand their insurance options and receive support in their preferred language. The role requires professionalism, strong communication abilities, and attention to detail. Previous experience in customer service or office administration is highly valued, as is a commitment to maintaining a positive and productive work environment. If you enjoy helping people, are passionate about delivering excellent service, and want a role that combines administrative support with meaningful client interaction, consider applying for the Bilingual Insurance Customer Service Representative position today by clicking the job application button.
Bilingual Insurance Customer Service Representative - Summary
- Supports clients and office operations in an insurance agency setting
- Handles customer service inquiries in both Spanish and English
- Provides administrative and clerical support to drive company success
- Engages in both face-to-face and phone-based client interactions
- Plays a key role in maintaining client relationships and satisfaction
Duties & Responsibilities
- Respond to customer inquiries and resolve concerns in a timely, professional manner
- Deliver accurate information about insurance products and services
- Maintain and update customer records based on interactions
- Develop and maintain a knowledge base of evolving insurance products and services
- Draft correspondences and formal documents for internal and external use
- Plan and schedule client appointments, ensuring smooth office workflow
- Greet and assist clients visiting the office, providing a welcoming experience
- Answer inbound telephone calls and direct them appropriately
- Implement and manage organized filing systems for office efficiency
- Perform general office tasks as assigned to support daily operations
Salary & Benefits
- Competitive hourly base pay with bonus and commission opportunities
- Paid time off (80 hours per year accrual)
- Paid major holidays
- Agency-sponsored training materials and test fees for licensing (if not already licensed)
Qualifications & Requirements
- Bilingual proficiency in Spanish and English is required
- Prior experience in customer service, office administration, or sales roles
- Demonstrated ability to build rapport and maintain strong client relationships
- Strong prioritization, multitasking, and organizational skills
- Excellent written and verbal communication abilities in both languages
- Professional demeanor and positive attitude
- Attention to detail in all administrative tasks
Ideal Candidate Snapshot
- Fluent in both Spanish and English, with confidence in verbal and written communication
- Experienced in customer-facing roles, preferably within an insurance or office environment
- Organized, proactive, and able to handle multiple responsibilities with ease
- Demonstrates empathy, patience, and professionalism in client interactions
- Motivated to support clients and contribute to team success
Other Relevant Information
- This is a full-time office-based position with significant opportunities for career growth in the insurance industry
- Applicants will benefit from a supportive team environment and comprehensive training programs
- The agency values bilingual talent and actively supports ongoing professional development
- Competitive compensation and incentive structure is designed to reward performance
- To take the next step in your insurance career, submit your application today by clicking the job application button