Bilingual Insurance Customer Service Representative
Location: JOLIET, IL
Job Type: fulltime
Company: Howard Wright - State Farm Agency
Salary: $44000.0 - $75000.0 per year
Category: Customer Service
Job Description Apply Now
The role of a Bilingual Insurance Customer Service Representative is a vital position within the insurance industry, designed to provide exceptional service to clients in both English and Spanish. This position demands a high degree of professionalism, attention to detail, and a commitment to delivering a remarkable customer experience. As a key member of the team, the Bilingual Insurance Customer Service Representative is responsible for managing client relationships, responding to inquiries regarding insurance products, and supporting the agency's growth through customer-focused communication and education. Working in a vibrant environment, you will interact with diverse clientele, making a meaningful impact on their insurance needs and ensuring their satisfaction with our services.
In this full-time role, you will utilize your bilingual skills to bridge communication gaps, ensuring that Spanish-speaking and English-speaking clients receive clear, accurate information regarding their insurance policies. The agency is committed to fostering an inclusive, supportive workplace where employees can grow professionally. The team values proactive individuals who are passionate about helping others and thrive in a customer-centric setting. With opportunities for career advancement and ongoing training, this position offers a pathway to professional development within the insurance sector.
As a Bilingual Insurance Customer Service Representative, you will play an instrumental role in supporting the agency’s mission of providing outstanding insurance solutions. You will handle a variety of service tasks, including policy updates, claims support, and billing assistance, while maintaining compliance with industry standards and state regulations. Your bilingual proficiency is essential for creating a welcoming environment for all clients, ensuring that each interaction is handled with respect and clarity.
Join a team that values integrity, excellence, and dedication to customer service. By leveraging your communication skills and industry knowledge, you will help clients navigate complex insurance options, fostering long-term relationships built on trust and reliability. If you have a passion for customer service, an aptitude for problem-solving, and a desire to make a difference, this opportunity could be the perfect fit for you. Apply now to take the next step in your insurance career!
Bilingual Insurance Customer Service Representative - Summary- Serve as a primary point of contact for insurance clients, providing bilingual customer support in English and Spanish.
- Handle policy inquiries, coverage updates, claims submissions, and billing questions with accuracy and professionalism.
- Contribute to the agency’s growth by educating clients on available insurance products and options.
- Maintain up-to-date knowledge of policy changes, licensing requirements, and industry developments.
- Establish and maintain strong relationships with clients through proactive communication and follow-up.
- Deliver prompt, accurate, and friendly customer service regarding insurance availability, eligibility, and coverage details.
- Use a customer-focused approach to conduct needs-based reviews and educate clients about insurance options.
- Assist with processing policy changes, transfers, claim submissions, and resolving billing issues.
- Provide timely and thorough activity reports to the agency management team.
- Remain current with product changes, licensing, technical advancements, and continuing education requirements.
- Collaborate effectively with team members and contribute to a positive office environment.
- Competitive base salary with opportunities for bonuses and commissions.
- PTO, including vacation and personal/sick days.
- Valuable experience in the insurance industry.
- Growth potential and opportunities for advancement within the agency.
- Fluency in both Spanish and English is required.
- Property and Casualty insurance license (must have or be able to obtain).
- Life and Health insurance license (must be able to obtain).
- Excellent interpersonal and communication skills, both written and verbal.
- Strong organizational skills, attention to detail, and ability to multi-task.
- Self-motivated, proactive, and dedicated to delivering outstanding customer service.
- Ability to work collaboratively in a team environment.
- Competency in basic computer functions and insurance software.
- Bilingual (Spanish/English) professional with a customer service mindset.
- Detail-oriented, proactive, and passionate about supporting clients’ insurance needs.
- Motivated to advance within the insurance industry and committed to ongoing learning.
- Excels in a fast-paced, team-oriented office environment.
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
- Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.
- State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
- If you are ready to take the next step in your insurance career, click the apply button to submit your application and join our dynamic team!