Bilingual Insurance Customer Service Representative
Location: Duncanville, TX
Job Type: fulltime
Company: Alecia Francis - State Farm Agency
Salary: $15.0 - $25.0 per hour
Category: Insurance
Job Description Apply Now
Bilingual Insurance Customer Service Representative - Summary
The Bilingual Insurance Customer Service Representative plays a vital role in supporting a State Farm Agent's office by delivering exceptional customer service to English and Spanish-speaking clients. This full-time position is designed for a driven, licensed professional who is passionate about helping customers with their insurance needs, building strong relationships, and contributing to the success of the agency. The Bilingual Insurance Customer Service Representative serves as a key point of contact for policyholders, providing knowledgeable guidance and support on insurance products, policy changes, claims, and billing matters. With a strong focus on value-based conversations and personalized service, this role offers an excellent opportunity for career growth and advancement within a reputable insurance agency.
Duties & Responsibilities- Establish and maintain positive relationships with customers, ensuring regular communication and timely follow-up as needed.
- Provide prompt, accurate, and friendly service to clients, addressing inquiries related to insurance availability, eligibility, policy coverages, changes, transfers, claims, and billing issues.
- Educate customers about insurance options using a needs-based review process, helping clients make informed decisions that best suit their circumstances.
- Demonstrate a strong work ethic and a dedicated commitment to achieving daily and long-term agency goals.
- Adhere to all agency and industry standards regarding documentation, compliance, and customer confidentiality.
- Consistently update and maintain accurate records in agency management systems, ensuring all client interactions and transactions are documented thoroughly.
- Work collaboratively with the agent and team members to identify opportunities for cross-selling and upselling insurance products where appropriate.
- Remain current on insurance products, licensing requirements, and industry developments through ongoing education and training.
- Proactively resolve customer concerns and problems, ensuring a high level of satisfaction and fostering long-term loyalty to the agency.
- Contribute to a positive office environment and support team initiatives for business growth and process improvement.
- Competitive hourly pay structure, commensurate with experience and licensing.
- PTO including vacation, personal, and sick days to support work-life balance.
- Sign-on bonus available for candidates who obtain required licenses before their start date.
- Valuable hands-on experience in the insurance industry with a respected agency.
- Opportunities for professional development and advancement within the office based on performance.
- Active Property & Casualty insurance license or ability to obtain within 30 days of hire.
- Active Life and Health insurance license or ability to obtain within 30 days of hire.
- Bilingual proficiency in English and Spanish is required to effectively assist a diverse client base.
- Prior experience working with State Farm insurance products is required.
- Exceptional interpersonal and communication skills, including written, verbal, and listening abilities.
- Strong organizational and multitasking abilities, with attention to detail and accuracy.
- Proactive, self-motivated, and dedicated to delivering outstanding customer service.
- Comfortable using computer systems and learning new software as needed.
- Ability to work independently as well as part of a collaborative team environment.
- Commitment to ongoing professional development, including staying informed about product changes, licensing requirements, and technical advancements.
- Licensed professional with a passion for helping others and a track record of reliable customer service.
- Bilingual in English and Spanish, able to communicate clearly and empathetically with a diverse clientele.
- Experienced with State Farm systems and procedures, understanding the unique needs of insurance customers.
- Thrives in a dynamic, goal-oriented environment and takes pride in achieving high standards of accuracy and timeliness.
- Demonstrates initiative, adaptability, and a positive attitude towards continuous learning and improvement.
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
- Located in a vibrant community, the agency offers a supportive work environment where employees can grow their careers while making a positive impact on customers' lives.
- If you are enthusiastic about providing top-tier service, embracing new challenges, and building a rewarding career in the insurance industry, we encourage you to apply today by clicking the job application button and take the first step toward joining our dedicated team.