Bilingual Insurance Account Representative
Location: Norcross, GA
Job Type: fulltime
Company: Dan Barracliff - State Farm Agency
Salary: $40000.0 - $100000.0 per year
Category: Sales
Job Description Apply Now
Bilingual Insurance Account Representative - Summary
Are you seeking a rewarding career in the insurance industry where your communication skills and customer service orientation can make a meaningful impact? The Bilingual Insurance Account Representative position offers an exciting opportunity for motivated professionals to join a high-performing team and help clients navigate their insurance needs. This full-time role is ideal for individuals who are fluent in both Spanish and English, aspire to provide excellent service, and are interested in developing their careers within a well-respected insurance agency. If you are driven, personable, and ready to grow, we encourage you to apply for the Bilingual Insurance Account Representative position today.
Duties & Responsibilities- Establish and maintain strong customer relationships, providing ongoing support and follow-up to ensure customer satisfaction and retention.
- Engage with clients through value-based conversations, identifying their insurance needs and offering tailored solutions across various product lines, including Life, Health, Commercial, and multiline options.
- Conduct proactive outreach to existing policyholders to uncover coverage gaps and recommend additional protection, building comprehensive insurance portfolios for long-term clients.
- Deliver educational insights on insurance options and products in a clear, accessible manner, ensuring customers understand their coverage and feel empowered in their decisions.
- Adopt a customer-focused approach in every interaction, using a prompt, friendly, and needs-based review process to enhance client experience and satisfaction.
- Demonstrate a strong work ethic by consistently striving for excellence and upholding a commitment to achieving both individual and team goals.
- Document all customer interactions and follow established agency processes, ensuring seamless communication and service delivery.
- Participate in ongoing training and professional development to stay current on product changes, licensing requirements, and technical advancements.
- Provide timely and thorough activity reports to agency leadership, contributing to a transparent and accountable work environment.
- Competitive base salary with monthly performance-based bonuses
- Comprehensive health insurance coverage
- Life insurance benefits
- 401(k) retirement savings plan
- Paid time off, including vacation and personal/sick days, with accrual increasing with tenure
- Opportunities for professional growth and advancement within the agency
- Valuable industry experience in a supportive and collaborative team environment
- Bilingual proficiency in Spanish and English (required)
- Ability to obtain Resident Property & Casualty license
- Ability to obtain Resident Life and Health license
- Ability to obtain additional state licenses as needed
- Excellent interpersonal skills, including written, verbal, and listening communication abilities
- People-oriented approach with a dedication to delivering high-quality customer service
- Organizational skills and attention to detail
- Self-motivated, proactive, and comfortable multitasking in a fast-paced environment
- Ability to work both independently and as part of a collaborative team
- Commitment to ongoing learning and professional development
- Emotionally intelligent, able to listen actively and respond empathetically to client concerns
- Driven to achieve and exceed performance targets without external reminders
- Proactive in identifying client needs and offering timely solutions
- Skilled in sales techniques, able to frame and close on needs without being pushy
- Focused on building trust and fostering long-term client relationships
- Comfortable with structure and systems, ensuring thorough documentation and follow-up
- Adaptable and resilient, able to overcome challenges and celebrate successes
- Clear and concise communicator, capable of explaining complex insurance concepts simply
- This position is with an independent contractor agent, not directly with the insurance company. Employees must successfully complete all required licensing and training programs.
- Continuous professional development is expected, including staying up-to-date with industry changes and regulatory requirements.
- The work environment values teamwork, integrity, and a commitment to delivering a world-class customer experience.
- Located in a vibrant area, this agency provides a supportive and rewarding setting for your career growth.
If you are ready to take the next step in your professional journey as a Bilingual Insurance Account Representative, click the application button now to submit your resume and begin the path to a fulfilling and dynamic career.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.