Bilingual Insurance Account Representative
Location: Decatur, GA
Job Type: fulltime
Company: Dan Barracliff - State Farm Agency
Salary: $40000.0 - $125000.0 per year
Category: Sales
Job Description Apply Now
Bilingual Insurance Account Representative - Atlanta, GA (Full-time)
Are you a proactive, customer-focused professional fluent in both Spanish and English? The Barracliff Agency is seeking a dedicated Bilingual Insurance Account Representative to join our dynamic team. In this full-time role based in Atlanta, GA, you will play a vital part in deepening and expanding our relationships with policyholders, ensuring their insurance needs are fully met across Auto, Fire, Life, Health, and Commercial lines. Your expertise in client service and cross-selling will help our agency continue its mission of delivering peace of mind and championing our diverse communities.
Working as a Bilingual Insurance Account Representative in Atlanta, GA allows you to serve a vibrant, growing region, with the support of an organization known for its commitment to diversity, professional development, and outstanding customer experience. As a key team member, you will leverage your communication skills and organizational abilities to build trust, identify coverage gaps, and contribute to retention and growth strategies for our valued clients.
Bilingual Insurance Account Representative - Summary- Full-time client-facing insurance sales and service role, supporting Spanish and English-speaking policyholders
- Focus on relationship building, retention, and comprehensive coverage reviews
- Utilize data-driven outreach, proactive service, and personal growth opportunities
- Work with a mission-driven team committed to diversity and inclusion in Atlanta, GA
- Proactively contact current policyholders to assess coverage needs and close protection gaps across Auto, Fire, Life, Health, and Commercial insurance products
- Quote a high volume of households each month, ensuring clients receive tailored insurance solutions
- Conduct in-depth household-level reviews to identify opportunities for cross-selling and multi-line coverage
- Monitor retention metrics, intervene on at-risk policies, and re-engage clients to prevent lapses or cancellations
- Respond to customer and team inquiries promptly and resolve issues within 60 minutes when possible
- Maintain accurate CRM documentation and adhere to compliance and workflow standards
- Collaborate with marketing to prospect new leads and follow up with your sales pipeline
- Partner with the service team to ensure a seamless, high-quality customer experience for all policyholders
- Continuously develop sales and customer management skills through coaching, roleplay, and agency-sponsored training
- Model professionalism, empathy, and initiative to contribute positively to the agency’s culture
- Competitive compensation structure with opportunities for performance-based incentives
- Support for licensing and continuing education requirements
- Travel reimbursement for required quarterly visits to the home office in Atlanta, GA
- Work-life balance with support for ergonomic work setups
- Opportunities for professional growth and advancement within a rapidly expanding agency
- Fluency in both Spanish and English (required)
- Ability or willingness to obtain Property & Casualty and Life & Health insurance licenses
- Excellent interpersonal, written, and verbal communication skills
- Strong organizational skills and attention to detail
- Self-motivated, proactive, and able to multi-task in a team environment
- Experience in insurance sales or customer service preferred; at least one year of relevant industry experience required for remote positions
- Able to travel to Atlanta, GA up to once per quarter
- Commitment to ongoing education and staying current with product changes and industry developments
- Emotionally intelligent and empathetic with a passion for building trust and long-term customer relationships
- Results-driven with a growth mindset and ability to thrive in a fast-paced, goal-oriented environment
- Proficient in solution selling, cross-selling, and managing a robust sales pipeline
- Demonstrates extreme ownership, accountability, and professional integrity
- Coachable, adaptable, and committed to continuous improvement
- Aligned with the agency’s core values and mission to serve diverse communities
- The Barracliff Agency is committed to fostering an inclusive workforce that reflects the communities we serve. We welcome applicants of all backgrounds and encourage candidates who embrace diversity, equity, and inclusion.
- As an employee of a State Farm independent contractor agent, you will be responsible for meeting all applicable licensing requirements and training programs. This is not a position with State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
- Our agency is dedicated to building a positive, engaging workplace and offers support for ergonomic work options and professional development.
If you are ready to make a difference as a Bilingual Insurance Account Representative in Atlanta, GA, we invite you to apply now. Click the application button and take the next step in your career with a team that values your skills, commitment, and drive. We look forward to having you join our mission to serve and protect our clients with excellence and compassion.