Bilingual Front Office Coordinator
Location: PORT JEFFERSON STATION, NY
Job Type: fulltime
Company: Stephanie Sgroi - State Farm Agency
Salary: $25.0 - $40.0 per hour
Category: Customer Service
Job Description Apply Now
The Bilingual Front Office Coordinator plays a vital role in delivering exceptional administrative support and customer service in a dynamic insurance agency environment. This full-time position is crucial for ensuring smooth daily operations by serving as the first point of contact for clients and visitors, managing communication channels, and supporting both English and Spanish-speaking clients. If you are fluent in both English and Spanish and enjoy engaging with people while managing diverse office tasks, this role offers a meaningful opportunity to build your career in the insurance industry.
As a Bilingual Front Office Coordinator, you will leverage your language proficiency and communication skills to create a welcoming atmosphere and provide accurate assistance to clients. Your ability to manage multiple responsibilities, such as handling phone calls, updating policyholder information, and supporting administrative tasks, will be key to the team's ongoing success. This is an excellent opportunity for individuals seeking a fast-paced, rewarding role with growth potential and valuable industry experience.
Working in Port Jefferson Station, NY, you will benefit from being part of a supportive local community known for its vibrant atmosphere and convenient amenities. The insurance agency environment offers a balance of professional development and personal fulfillment, making it an ideal setting for motivated individuals who want to advance their careers.
Bilingual Front Office Coordinator - Summary- Serve as the primary point of contact for clients, visitors, and policyholders in a busy insurance office environment.
- Provide seamless administrative support to ensure efficient office operations.
- Utilize bilingual (Spanish/English) language skills to communicate effectively with a diverse clientele.
- Participate in a team-oriented setting focused on delivering high-quality customer service.
- Contribute to a positive and welcoming atmosphere for clients and staff.
- Manage administrative and office support activities, including answering and directing telephone calls, greeting visitors, and handling correspondence.
- Act as the first point of contact, providing information, redirecting inquiries, and ensuring client needs are met efficiently in both English and Spanish.
- Process incoming and outgoing mail, ensuring timely distribution and accuracy.
- Update policyholder contact information, such as phone numbers and email addresses, to maintain accurate records.
- Prepare, print, and send proof of insurance documents as requested by clients, using in-house systems and fax/email as appropriate.
- Maintain confidentiality and security of sensitive client information at all times.
- Collaborate with team members to support overall office goals and initiatives.
- Assist with additional administrative projects and office duties as needed to ensure smooth daily operations.
- Base pay complemented by bonus and commission opportunities, commensurate with completed licensing and experience.
- Paid time off, including sick leave and vacation days.
- Comprehensive life insurance coverage.
- Retirement plan options to support long-term financial security.
- Opportunities for professional growth and advancement within the agency.
- Valuable experience gained within a respected insurance agency environment.
- Fluency in both Spanish and English, with excellent written and verbal communication skills in both languages.
- Demonstrated dependability and a strong track record of providing outstanding customer service.
- Quick learner with effective phone etiquette and strong interpersonal skills.
- Ability to communicate clearly and professionally with clients and team members.
- Reliable transportation to and from the office is required.
- Ability to obtain Property and Casualty insurance license, as well as Life and Health insurance license (support and guidance provided as needed).
- Successful completion of a background check; a clean criminal history is mandatory for employment.
- Commitment to upholding all company policies, procedures, and regulatory requirements.
- Fluent in Spanish and English, with a passion for helping others and providing top-tier service.
- Detail-oriented, organized, and able to manage multiple priorities in a fast-paced office setting.
- Strong team player with a positive attitude and a desire for continuous learning and growth.
- Comfortable with technology and able to adapt quickly to new office systems.
- Desire to build a rewarding career in the insurance industry, with a focus on customer engagement and administrative excellence.
- This position is with an independent contractor agent of a major insurance brand. Employees of independent agents are not employees of the parent insurance company.
- Candidates must be able to successfully complete all necessary licensing requirements and training programs as part of their employment.
- Applicants should be motivated to succeed and ready to take the next step in their professional journey.
- The agency values diversity and is committed to creating an inclusive workplace. All qualified applicants are encouraged to apply.
- If you are ready to bring your bilingual skills and customer service expertise to a growing team, click the application button to submit your resume and begin the interview process.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. All employees must successfully complete applicable licensing requirements and training programs.