Bilingual Front Office Assistant
Location: EL SEGUNDO, CA
Job Type: fulltime
Company: Brandon Foster - State Farm Agency
Salary: $20.0 - $25.0 per hour
Category: Customer Service
Job Description Apply Now
If you are seeking a rewarding career that combines customer service, administrative expertise, and bilingual communication skills, the Bilingual Front Office Assistant position offers an outstanding opportunity. As a valued member of a State Farm Agent's team in El Segundo, CA, you will play a pivotal role in supporting the agency’s daily operations and delivering exceptional service to policyholders and visitors. This full-time position is ideal for candidates fluent in both English and Spanish, who thrive in dynamic office environments and are eager to learn and grow professionally.
The Bilingual Front Office Assistant is often the first point of contact for clients and visitors, representing the agency’s commitment to professionalism and customer satisfaction. Your responsibilities will encompass a broad range of administrative and office support functions, enabling the smooth operation of the agency and contributing to a positive client experience. You will manage communications, update policyholder information, and provide essential support to both clients and team members, all while utilizing your fluency in Spanish and English to bridge communication gaps and ensure inclusivity for all customers.
Working in El Segundo, CA, you will have the chance to experience a vibrant community known for its welcoming atmosphere and diverse population. The agency offers a supportive work environment where your contributions are valued, and there is ample opportunity for professional development and advancement within the organization. As a Bilingual Front Office Assistant, you will gain hands-on experience in the insurance industry, setting the stage for a fulfilling career path.
Bilingual Front Office Assistant - Summary- Front-line administrative and customer service position in a busy insurance agency office
- Full-time role supporting office operations and client communications
- Requires fluency in both English and Spanish
- Ideal for candidates interested in building a long-term career in insurance and office management
- Perform administrative and office support activities, including answering telephones, directing visitors, and managing in-house systems
- Serve as the first point of contact for clients, greeting visitors and addressing their needs professionally
- Redirect calls or provide assistance based on customer requirements
- Manage incoming and outgoing mail efficiently
- Update policyholder contact details, such as phone numbers and email addresses, in the agency’s systems
- Print, fax, or send proof of insurance documentation to customers as requested
- Support agency team members with various administrative and operational tasks as needed
- Ensure a high level of confidentiality and professionalism in all interactions
- Competitive hourly pay structure
- Eligibility for benefits after six months of employment
- Valuable hands-on experience in insurance operations
- Opportunities for professional growth and advancement within the agency
- Fluent in both Spanish and English
- Proven dependability and a strong track record of excellent customer service
- Quick learner with strong telephone skills and professional manners
- Exceptional communication skills, both written and verbal
- Ability to listen attentively and address client needs effectively
- Must have access to reliable transportation for commuting to and from the office
- Must be able to obtain Property and Casualty license
- Must be able to obtain Life license
- Clean criminal background; background check will be conducted
- Bilingual professional with a passion for helping others
- Excellent organizational skills and attention to detail
- Adaptable and able to thrive in a fast-paced office setting
- Demonstrates initiative and a willingness to take on new challenges
- Committed to maintaining a positive and inclusive work environment
- This position is with an independent State Farm agent, not directly with State Farm Insurance Companies
- Employment is contingent upon successful completion of applicable licensing and training programs
- State Farm agents are independent contractors who hire and manage their own employees
- Employees of State Farm agents are not employees of State Farm
- EEO Statement: The hiring entity is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other protected status
If you are motivated to succeed and see yourself thriving as a Bilingual Front Office Assistant, we encourage you to click the job application button and submit your resume today. Take the next step toward a meaningful and rewarding career in the insurance industry!