Bilingual Front Office Assistant
Location: Amarillo, TX
Job Type: fulltime
Company: Nichole Thompson - State Farm Agency
Salary: $15.0 - $19.0 per hour
Category: Customer Service
Job Description Apply Now
Are you fluent in Spanish and English and seeking a rewarding career opportunity in a dynamic office setting? As a Bilingual Front Office Assistant, you will play a crucial role in delivering exceptional administrative support and customer service to clients and visitors. This full-time position is based in Amarillo, TX, and provides the opportunity to work in a professional and supportive environment while contributing to the mission and objectives of a reputable insurance agency.
The Bilingual Front Office Assistant position is designed for candidates who are passionate about helping others, thrive in a fast-paced administrative environment, and possess outstanding communication skills in both Spanish and English. In this role, you will act as the first point of contact for clients, ensuring a welcoming and professional experience with every interaction. You will provide essential office and administrative support, manage incoming and outgoing correspondence, and assist with policyholder inquiries, all while maintaining a high level of accuracy and confidentiality.
This opportunity not only offers competitive hourly pay and a comprehensive benefits package after three months of employment, but also valuable experience within the insurance industry and clear opportunities for career advancement. As a Bilingual Front Office Assistant, you will be encouraged to further develop your professional skills and grow within the agency. You will also have the chance to obtain important industry certifications, such as Property and Casualty, and Life licenses, which will further enhance your expertise and career prospects.
The position requires a dependable and detail-oriented individual who excels at multitasking and can manage a variety of administrative duties efficiently. If you have a proven track record of delivering excellent customer service, strong communication abilities, and a willingness to learn and adapt, you may be the ideal candidate for this role. As a valued team member, your contributions will be essential to the smooth and effective operation of the office, supporting both clients and colleagues alike.
Working in Amarillo, TX offers a welcoming community and the chance to build your professional network in a vibrant city. The agency is committed to fostering an inclusive and positive work environment where every employee is valued and supported. If you are ready to take the next step in your career and make a real difference as a Bilingual Front Office Assistant, we encourage you to apply today by clicking the job application button.
Bilingual Front Office Assistant - Summary- Full-time administrative and customer service role in a professional insurance agency setting.
- Key responsibilities include front desk support, handling correspondence, and assisting policyholders.
- Fluency in Spanish and English is required to effectively communicate with diverse clientele.
- Opportunities for growth, advancement, and industry certification.
- Serve as the initial point of contact for clients and visitors, providing a friendly and professional impression.
- Field and direct incoming telephone calls according to customer needs.
- Receive, process, and route incoming and outgoing mail and correspondence.
- Update and maintain accurate policyholder contact information in agency systems.
- Assist clients with requests such as printing, faxing, or sending proof of insurance documents.
- Utilize in-house systems to support administrative processes and ensure efficient office operations.
- Perform additional office and administrative support activities as required by agency management.
- Competitive hourly pay structure for all hours worked.
- Comprehensive benefits package available after three months of employment.
- Access to valuable experience within the insurance industry.
- Potential for growth and advancement within the agency structure.
- Bilingual proficiency in Spanish and English is mandatory.
- Demonstrated dependability and a history of excellent customer service delivery.
- Strong communication skills, including verbal, written, and listening abilities.
- Ability to learn quickly and adapt to changing office demands and technologies.
- Professional phone etiquette and interpersonal skills.
- Reliable transportation to and from the workplace.
- Eligibility to obtain Property and Casualty insurance licensure.
- Eligibility to obtain Life insurance licensure.
- Clean criminal background; background check required.
- Motivated to succeed and eager to learn new skills in a supportive environment.
- Thrives in a fast-paced office setting and enjoys interacting with a diverse client base.
- Detail-oriented, organized, and proactive in addressing client and office needs.
- Shows initiative in problem solving and is willing to go the extra mile for clients and colleagues.
- Values opportunities for career growth and industry certification.
- This role is with an independent contractor agent and not directly with State Farm Insurance Companies.
- All employees must successfully complete any applicable licensing requirements and training programs.
- State Farm agents are independent contractors who hire their own staff; employees are not State Farm Insurance Company employees.
- The agency is committed to equal opportunity employment and an inclusive workplace.
If you are ready to be a vital part of a professional team and grow your career as a Bilingual Front Office Assistant, please apply today by clicking the job application button. Take this opportunity to contribute your skills and join a reputable agency dedicated to excellent service and employee development.