Bilingual Front Desk Receptionist
Location: PARK RIDGE, IL
Job Type: fulltime
Company: JT Restko - State Farm Agency
Salary: $45000.0 - $65000.0 per year
Category: Customer Service
Job Description Apply Now
The role of Bilingual Front Desk Receptionist offers a dynamic opportunity for individuals fluent in both English and Spanish or Polish to join a reputable insurance agency. As a key member of the front office team, the Bilingual Front Desk Receptionist serves as the initial point of contact for clients and visitors, ensuring a welcoming and professional environment. This full-time position is ideal for those who enjoy meaningful work, value customer service, and are interested in developing their administrative and communication skills within the insurance industry. Working in a supportive and growth-oriented environment, the Bilingual Front Desk Receptionist plays a crucial role in supporting daily office operations and client interactions.
Located in Park Ridge, IL, this position provides an excellent opportunity to work in a diverse community, contributing to the agency’s mission of delivering exceptional service to all policyholders. The Bilingual Front Desk Receptionist will interact regularly with both English-speaking and Spanish- or Polish-speaking clients, helping to bridge communication and ensure clear, accurate information is conveyed at all times. If you are motivated, detail-oriented, and possess strong interpersonal skills, you are encouraged to apply for this rewarding position by clicking the job application button.
Bilingual Front Desk Receptionist - Summary- Full-time administrative and customer service position in a reputable insurance agency environment
- Primary point of contact for clients and visitors, handling a variety of front office tasks
- Requires fluency in English and either Spanish or Polish
- Opportunities for professional growth and advancement within the agency
- Perform a range of administrative and office support activities to ensure efficient operation of the front desk
- Field incoming telephone calls, direct visitors, and manage daily office communications
- Act as the first point of contact, assessing client needs and routing calls or handling inquiries appropriately
- Process and distribute incoming and outgoing mail, ensuring timely handling of correspondence
- Update and maintain accurate policyholder contact information, including phone numbers and email addresses
- Prepare and send proof of insurance documents as requested by customers, utilizing both print and digital communication methods
- Utilize in-house systems to manage client records and assist with routine office functions
- Consistently maintain a high level of professionalism and confidentiality with sensitive client data
- Starting base salary of $45,000, commensurate with experience
- Comprehensive benefits including paid sick time, vacation, and life insurance coverage
- Valuable hands-on experience in the insurance industry
- Potential for career growth and advancement within the agency
- Fluency in both English and Spanish or Polish is required
- Demonstrated experience in customer service, preferably in a front office or administrative role
- Proven dependability and a track record of delivering excellent service to clients
- Ability to learn quickly, with strong phone etiquette and interpersonal skills
- Excellent written, verbal, and listening communication abilities
- Reliable transportation to and from the office is necessary
- Willingness to obtain Property and Casualty licensing if not already held
- Successful completion of a background check
- Driven, reliable, and passionate about providing outstanding client service
- Adaptable, organized, and able to multitask effectively in a busy office environment
- Comfortable working with diverse populations and able to communicate across language barriers
- Motivated to learn and grow within the insurance sector
- Committed to maintaining confidentiality and ethical standards at all times
- This is a full-time position with a State Farm independent contractor agent. It is not a direct employment opportunity with State Farm Insurance Companies.
- Employees of State Farm agents must successfully complete all applicable licensing requirements and training programs.
- State Farm agents are independent contractors who hire and manage their own staff. Employees of State Farm agents are not employees of State Farm Insurance Companies.
- The agency is dedicated to fostering an inclusive and supportive work environment for all team members.
- If you are interested in this opportunity and meet the qualifications, please click the job application button to submit your application and take the next step in your career journey.