Bilingual Customer Service Representative (Spanish/English)
Location: Norcross, GA
Job Type: fulltime
Company: Dan Barracliff - State Farm Insurance Agency
Salary: $40000.0 - $80000.0 per year
Category: Insurance
Job Description Apply Now
Are you passionate about delivering exceptional service and building long-lasting customer relationships? The Bilingual Customer Service Representative (Spanish/English) position offers an exciting opportunity to contribute to a dynamic, growth-oriented team focused on protecting and serving diverse communities. As a Bilingual Customer Service Representative (Spanish/English), you will play a vital role in supporting customer needs, ensuring satisfaction, and upholding our agency's mission of delivering peace of mind and world-class service. This full-time role welcomes applicants who are eager to make a positive impact and thrive in a collaborative, inclusive environment.
Working as a Bilingual Customer Service Representative (Spanish/English) allows you to leverage your language skills while serving as a key point of contact for our valued clients. You will manage a variety of service tasks, including handling inbound calls, policy servicing, and supporting agency growth initiatives. Your work will be essential in maintaining high standards of customer trust, retention, and operational excellence.
Our agency is committed to serving a growing number of communities, and we take pride in our values-driven approach. Our mission is to deliver peace of mind and protect our customers when it matters most. As part of our dedicated team, you'll find opportunities for ongoing learning, professional development, and meaningful contribution to a company built on integrity, discipline, and a growth mindset.
Bilingual Customer Service Representative (Spanish/English) roles are crucial for sustaining our long-term growth and ensuring that every customer experience reflects our commitment to excellence. If you are driven by customer satisfaction, possess strong communication skills, and are ready to embrace a challenging and rewarding role, we encourage you to apply for this Bilingual Customer Service Representative (Spanish/English) position today.
Bilingual Customer Service Representative (Spanish/English) - Summary- Deliver world-class service experiences to customers in both English and Spanish
- Protect customer relationships and support agency growth through proactive service
- Ensure every customer interaction reinforces trust, retention, and agency reputation
- Work collaboratively with team members, sales partners, and leadership
- Answer 50+ inbound customer calls daily, providing accurate and complete information
- Maintain at least 2+ hours of daily talk time to address customer needs
- Identify and refer cross-sell opportunities to the sales team
- Ensure 100% accuracy in policy servicing, billing, endorsements, and claims support
- Recognize and proactively address retention risks or coverage gaps
- Document all interactions and maintain precise records in CRM and internal systems
- Resolve customer and teammate inquiries or issues within 60 minutes
- Follow established service workflows and complete all assigned tasks promptly
- Monitor processes to prevent errors and ensure optimal customer experiences
- Collaborate with sales for seamless customer handoffs and transitions
- Participate in coaching sessions, team meetings, and process improvements
- Demonstrate reliability, professionalism, and uphold company standards in every interaction
- Competitive compensation package reflective of experience and performance
- Opportunities for performance-based incentives and growth
- Comprehensive training and ongoing professional development
- Supportive team environment focused on diversity and inclusion
- Proficiency in both Spanish and English required
- No specific education requirement; willingness to learn and grow is essential
- Active Property & Casualty and Life & Health licenses preferred (or willingness to obtain with company support)
- Strong written and verbal communication skills
- Customer-centric mindset and ability to thrive in a fast-paced environment
- Attention to detail, process discipline, and strong problem-solving skills
- Demonstrated accountability and ownership of responsibilities
- Coachability and commitment to personal and professional development
- Bilingual (Spanish/English) communicator with a passion for customer service
- Resilient, adaptable, and able to maintain high standards under pressure
- Driven by results, growth, and continuous improvement
- Effective collaborator and positive contributor to team culture
- Aligns with company values: enthusiasm, discipline, excellence, ownership, and mission commitment
- This is a full-time position with standard weekday hours
- Remote and on-site work options may be available depending on business needs
- Physical requirements include working at a desk; accommodations such as rising desks and walking pads are supported upon request
- Diversity and inclusion are central to our hiring and operational philosophy, and all qualified candidates are encouraged to apply
- Applicants will undergo an initial assessment as part of the hiring process to ensure alignment and readiness for the role
If you are ready to step in, stand out, and own your impact as a Bilingual Customer Service Representative (Spanish/English), we invite you to click the application button and submit your resume today. Join a team where your skills, drive, and passion for service will be recognized and celebrated.