Bilingual Customer Service Representative (Spanish/English)
Location: GOLDEN VALLEY, MN
Job Type: fulltime
Company: Stephanie Swanson - State Farm Agency
Salary: $40000.0 - $60000.0 per year
Category: Insurance
Job Description Apply Now
The role of Bilingual Customer Service Representative (Spanish/English) is essential in providing exceptional support and service to policyholders. As a key team member within a State Farm agency, the Bilingual Customer Service Representative (Spanish/English) serves as the primary point of contact for Spanish and English-speaking customers, ensuring their insurance questions and needs are addressed with accuracy and professionalism. This full-time opportunity allows individuals to utilize their bilingual abilities to foster trust and build lasting client relationships while supporting the agency's mission to deliver outstanding insurance solutions.
Located in Golden Valley, MN, this position offers the unique chance to work in a vibrant community known for its welcoming atmosphere and diverse population. The Bilingual Customer Service Representative (Spanish/English) will play an integral role in ensuring that policyholders receive prompt, courteous, and knowledgeable service, reinforcing the agency's reputation for excellence. By joining this dedicated team, you will have the opportunity to work in a collaborative environment that encourages growth and provides the resources needed for professional advancement within the insurance industry.
In this role, you will handle a variety of customer interactions, assisting with policy changes, billing inquiries, claim support, and coverage questions. The Bilingual Customer Service Representative (Spanish/English) will maintain accurate records, learn the full suite of State Farm products, and work closely with colleagues to achieve daily service goals. This position is ideal for individuals who are organized, detail-oriented, and passionate about helping others navigate their insurance needs with confidence. If you are fluent in both Spanish and English, possess excellent communication skills, and are eager to make a positive impact in the lives of others, you are encouraged to apply and take the next step in your insurance career.
Bilingual Customer Service Representative (Spanish/English) - Summary- Provide customer service and support to policyholders in English and Spanish
- Work as part of a local team within a State Farm agency
- Utilize strong communication and interpersonal skills to address insurance needs
- Opportunity for professional development and advancement within the agency
- Deliver excellent customer service to policyholders in both Spanish and English
- Assist with policy changes, updates, and account inquiries
- Respond to billing and payment questions promptly and accurately
- Support customers through the claims process, providing follow-up as needed
- Maintain detailed and accurate customer and policy records
- Learn and utilize State Farm products, agency systems, and procedures
- Collaborate with team members to meet daily service goals
- Ensure compliance with agency and regulatory requirements
- Competitive base salary structure
- Performance-based bonuses and incentives
- Signing bonus for new hires
- PTO (Paid Time Off)
- Disability and life insurance coverage
- Retirement plan with employer matching contributions
- Paid training and ongoing professional development
- Career advancement opportunities within the agency
- Active Minnesota Property & Casualty insurance license required prior to start date
- Fluency in Spanish and English, both verbal and written
- Preferred experience in customer service, office administration, or call center environment
- Strong organizational skills and attention to detail
- Excellent communication and interpersonal abilities
- Comfortable with technology and learning new software platforms
- Ability to multitask and thrive in a fast-paced work setting
- Authorization to work in the U.S. and ability to pass a background check
- Life & Health insurance license is a plus, though not required
- Bilingual proficiency in Spanish and English
- Passion for customer service and helping others
- Adaptable, detail-oriented, and dependable
- Proactive attitude with willingness to learn and grow
- Strong team player who thrives in a collaborative environment
- Desire for a long-term career in the insurance industry
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents are not employees of State Farm.
- All hires must meet state licensing requirements and complete required training.
- Golden Valley, MN is recognized for its friendly community and is an excellent location for those seeking a supportive and professional work environment.
If you are ready to join a respected agency as a Bilingual Customer Service Representative (Spanish/English) and make a difference in the lives of policyholders, click the application button to apply today and take the next step in your insurance career!