Bilingual Customer Service Representative (Spanish/English)
Location: Winchester, VA
Job Type: fulltime
Company: T.D. Clayton State Farm Agency
Salary: $45000.0 - $80000.0 per year
Category: Customer Service
Job Description Apply Now
The role of Bilingual Customer Service Representative (Spanish/English) is a pivotal position in the insurance industry, especially for organizations focused on providing exceptional service to diverse communities. As a Bilingual Customer Service Representative (Spanish/English), you will have the opportunity to utilize your language skills to support customers and promote insurance products in a supportive and collaborative environment. This full-time opportunity is designed for professionals who are enthusiastic about building relationships, helping clients with their insurance needs, and contributing to a successful team.
Located in Winchester, VA, this position offers the chance to work in a vibrant community known for its strong sense of connection and opportunity for professional growth. As a Bilingual Customer Service Representative (Spanish/English), you will receive comprehensive training, so previous insurance experience is not required. Your primary responsibility will be to engage with customers, provide information about insurance products such as auto, home, and life policies, and ensure a high level of customer satisfaction at every interaction.
Working as a Bilingual Customer Service Representative (Spanish/English) means being the first point of contact for clients, handling inquiries, resolving concerns, and assisting with policy updates or changes. You will be an integral part of a team committed to delivering excellent service and fostering strong customer relationships. Your bilingual skills will be instrumental in supporting Spanish-speaking clients, ensuring that language is never a barrier to accessing important insurance services.
As a key member of the agency, you will work closely with the agent and other team members to achieve marketing goals, drive business growth, and maintain a high standard of professionalism. The role emphasizes the importance of a proactive approach to problem-solving, attention to detail, and a commitment to accuracy and timeliness in all tasks. The agency values individuals who are self-motivated, people-oriented, and dedicated to contributing positively to the team environment.
In this full-time position, you will benefit from a competitive compensation package that includes hourly pay with the potential for commission or bonuses, paid time off for vacation and personal or sick days, and flexible work hours to support work-life balance. You will also have access to opportunities for professional advancement as you gain experience and demonstrate your commitment to the agency's mission of delivering outstanding customer service.
The Bilingual Customer Service Representative (Spanish/English) role is ideal for candidates who possess excellent interpersonal and communication skills, both verbal and written, in Spanish and English. Strong organizational skills, an ability to multi-task, and proficiency with computer applications, particularly Windows, are important for success in this role. Applicants must also be able to obtain Property and Casualty, as well as Life and Health insurance licenses, as required by state regulations. A detail-oriented approach, pride in one’s work, and the ability to thrive in a fast-paced, team-oriented environment are highly valued traits for this position.
If you are motivated to succeed, eager to make a meaningful difference in the lives of customers, and ready to take the next step in your career, we encourage you to apply for the Bilingual Customer Service Representative (Spanish/English) position by clicking the application button below. Join a team that values diversity, professional development, and a positive impact in the local community.
Bilingual Customer Service Representative (Spanish/English) - Summary- Serve as the primary point of contact for both English and Spanish-speaking customers.
- Support clients by providing information on insurance products and services.
- Contribute to business growth through relationship-building and effective communication.
- Establish and nurture customer relationships through regular communication and follow-up.
- Collaborate with the agent to set and achieve marketing and sales goals.
- Maintain a strong work ethic and commitment to daily success.
- Handle customer inquiries, process policy updates, and resolve concerns efficiently.
- Utilize bilingual skills to assist Spanish-speaking clients with all service needs.
- Demonstrate professionalism and attention to detail in every customer interaction.
- Hourly pay structure with opportunities for commission and bonuses.
- PTO including vacation and personal/sick days.
- Flexible scheduling to support work-life balance.
- Fluency in both Spanish and English (verbal and written).
- Strong interpersonal, communication, and organizational skills.
- Ability to multi-task and work effectively in a team environment.
- Experience with computer applications, especially Windows.
- Self-motivated, proactive, and detail-oriented approach to work.
- Must be able to obtain Property and Casualty license, as well as Life and Health license.
- Dedication to providing excellent customer service.
- Energetic and enthusiastic professional with a passion for helping others.
- People-oriented individual who thrives in a fast-paced environment.
- Demonstrates a strong commitment to accuracy, timeliness, and professionalism.
- Embraces opportunities for learning and professional growth.
- Values teamwork and collaboration to achieve common goals.
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
- Employees of State Farm agents must complete applicable licensing requirements and training programs.
- State Farm agents hire their own employees; employees are not employees of State Farm.
- The agency is committed to creating a welcoming workplace for all qualified applicants.
If you are ready to take the next step in your career and join a supportive, dynamic team, apply now for the Bilingual Customer Service Representative (Spanish/English) role. Click the application button to begin your journey toward a rewarding professional future.