Bilingual Customer Service Representative (Spanish/English)
Location: OKLAHOMA CITY, OK
Job Type: fulltime
Company: Kenny Smith - State Farm Agency
Salary: $35000.0 - $65000.0 per year
Category: Insurance
Job Description Apply Now
If you are searching for a rewarding opportunity as a Bilingual Customer Service Representative (Spanish/English), this position may be the perfect fit for you. As a key team member at a State Farm agency in Oklahoma City, OK, you will have the chance to put your communication skills and passion for customer care to work in a dynamic and supportive environment. This full-time role is ideal for someone who is fluent in both Spanish and English and is dedicated to delivering exceptional service to customers while contributing to a positive team culture.
As a Bilingual Customer Service Representative (Spanish/English), you will play an integral part in building strong customer relationships and providing prompt, accurate, and friendly customer service. You will be responsible for responding to a variety of customer inquiries regarding insurance products and services, including policy information, coverages, eligibility, changes, claims, and billing. Your ability to communicate effectively in both Spanish and English will enable you to connect with a diverse customer base and help drive customer satisfaction and loyalty.
The State Farm agency in Oklahoma City, OK is committed to creating a workplace that values diversity, inclusion, and professional growth. Employees are provided with a comprehensive benefits package, including base salary plus commission, paid time off, health and dental insurance, retirement plans, and opportunities for career advancement within the agency. This environment is designed to help you grow both personally and professionally, while gaining valuable industry experience in the insurance sector.
In this Bilingual Customer Service Representative (Spanish/English) position, you will work as part of a collaborative team, using a customer-focused and needs-based review process to educate customers about their insurance options and address their unique needs. Your proactive approach to problem-solving, attention to detail, and ability to assess customer needs will be essential as you help clients navigate insurance policies and make informed decisions.
To succeed in this role, candidates should have a background in sales or customer service, strong written and verbal communication abilities, and be motivated to achieve results. A willingness to obtain required insurance licenses (Property & Casualty and Life & Health) is necessary, and prior experience or proficiency in both Spanish and English is highly valued. This role offers a unique opportunity to make a positive impact on customers' lives while advancing your own career in a reputable insurance agency setting.
Working in Oklahoma City, OK offers the benefit of being part of a vibrant community with a supportive professional network. If you are ready to take the next step in your career and join a team that values your skills and dedication, apply for the Bilingual Customer Service Representative (Spanish/English) position today by clicking the job application button below.
Bilingual Customer Service Representative (Spanish/English) - Summary- Provide excellent customer service to a diverse client base in both Spanish and English
- Assist customers with insurance inquiries, policy changes, claims, and billing
- Educate clients about insurance options through a needs-based approach
- Contribute to a collaborative and supportive team environment
- Work in a reputable insurance agency setting with opportunities for growth
- Establish and nurture customer relationships, providing ongoing support as needed
- Respond promptly and accurately to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claims, and billing issues
- Utilize a customer-focused review process to assess and address customer needs
- Educate clients about available insurance options and guide them through decision-making
- Collaborate with team members to enhance customer experiences
- Maintain detailed and accurate records of customer interactions
- Support agency goals by contributing to customer retention and satisfaction
- Base salary plus commission structure
- Paid time off, including vacation and personal/sick days
- Retirement plan options
- Comprehensive health and dental insurance
- Opportunities for valuable professional experience and career advancement
- Fluency in Spanish and English (bilingual proficiency highly desired)
- Prior sales and/or customer service experience preferred
- Excellent written, verbal, and listening communication skills
- Detail-oriented with strong organizational and problem-solving abilities
- Self-motivated and proactive; comfortable working in a team environment
- Ability to assess customer needs, conduct effective interviews, and relate to diverse individuals
- Willingness and ability to obtain required insurance licenses (Property & Casualty and Life & Health)
- Passionate about customer service and helping others
- Comfortable working with a diverse clientele and communicating in both Spanish and English
- Motivated to achieve, learn, and grow professionally
- Adaptable, detail-oriented, and able to navigate complex situations with empathy and professionalism
- Proactive in problem-solving and eager to contribute to a collaborative team culture
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies
- Employees must successfully complete applicable licensing requirements and training programs
- State Farm agents are independent contractors who hire their own employees; employees of State Farm agents are not employees of State Farm
- Equal Employment Opportunity (EEO) standards are strictly upheld
- Ready to make a difference? Apply now by clicking the job application button and take the next step in your career as a Bilingual Customer Service Representative (Spanish/English) in Oklahoma City, OK