Bilingual Customer Service Representative (Spanish)
Location: HOMESTEAD, FL
Job Type: fulltime
Company: Aixa Hernandez - State Farm Agency
Salary: $32000.0 - $40000.0 per year
Category: Customer Service
Job Description Apply Now
The role of Bilingual Customer Service Representative (Spanish) is a dynamic opportunity designed for individuals who excel in providing exceptional client service and possess strong communication skills in both English and Spanish. This position is ideal for those who are passionate about customer relations, eager to support the growth of a reputable insurance agency, and committed to delivering remarkable customer experiences. As a Bilingual Customer Service Representative (Spanish), you will engage with a diverse clientele, ensuring clear communication and satisfaction for all customers while representing the agency's values and mission.
Joining the team as a Bilingual Customer Service Representative (Spanish) means you will be instrumental in fostering client relationships, supporting insurance inquiries, and assisting in the seamless execution of policy processes. Whether you already have experience in the insurance industry or are looking to begin your career in this thriving field, comprehensive training will be provided to equip you with the necessary skills and knowledge. This ensures that every team member can perform confidently within the fast-paced, customer-focused environment, contributing meaningfully to the agency's continued success.
The Bilingual Customer Service Representative (Spanish) position offers a supportive work atmosphere where professional development, growth, and advancement are highly encouraged. The role provides valuable industry experience and exposure to various aspects of insurance operations, preparing you for future leadership and specialized opportunities within the agency. The position is structured to accommodate continuous learning and adaptation, particularly in areas of licensing and product knowledge, to ensure you remain current with ever-evolving industry standards and practices.
Working as a Bilingual Customer Service Representative (Spanish) offers not only a chance to develop your career but also to make a meaningful impact by helping clients navigate important insurance decisions. The agency values energetic professionals who are self-motivated, detail-oriented, and proactive in problem-solving. If you thrive in a collaborative, team-oriented workplace and are dedicated to achieving consistent success, this is an excellent opportunity for you to join a respected agency and grow alongside a supportive team of industry professionals.
Bilingual Customer Service Representative (Spanish) - Summary- Supports an independent insurance agency by providing bilingual (English/Spanish) customer service.
- Acts as a primary point of contact for customers, assisting with inquiries, policy changes, and claims.
- Contributes to the growth and reputation of the agency through effective client relations and service delivery.
- Establish and maintain strong customer relationships through proactive communication and follow-up.
- Provide prompt, accurate, and friendly service by responding to inquiries about insurance products, eligibility, coverages, policy modifications, transfers, claims, and billing.
- Educate customers about available insurance options using a needs-based review process.
- Document client interactions and provide thorough activity reports to the agent.
- Maintain a consistent work ethic and demonstrate commitment to agency and team success.
- Stay current with product changes, licensing requirements, and ongoing education.
- Work collaboratively in a team environment and contribute to a positive workplace culture.
- Competitive base salary plus performance-based bonuses.
- PTO including personal and sick days.
- Paid vacation offered after the first year of employment.
- Health insurance coverage.
- Life insurance and hospital indemnity benefits.
- Opportunities for career growth and advancement within the agency.
- Bilingual proficiency in English and Spanish (required).
- Strong interpersonal and communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Demonstrated organizational skills and attention to detail.
- Self-motivation and proactive problem-solving abilities.
- Comfort with computer functions and ability to learn new systems.
- Must be able to obtain Property & Casualty license and Life & Health license.
- Commitment to ongoing learning and product knowledge updates.
- Energetic, people-oriented, and passionate about providing outstanding customer service.
- Thrives in a fast-paced, dynamic environment and enjoys helping others.
- Possesses a strong sense of responsibility, accuracy, and timeliness in completing tasks.
- Willing to pursue professional development and industry certifications as needed.
- Values teamwork, collaboration, and open communication.
- This role is with an independent agency, not directly with the insurance company.
- Selected candidates must complete all applicable licensing requirements and training programs.
- Agency employees are not employees of the insurance company itself.
- The agency is committed to creating an inclusive, equal opportunity workplace for all candidates regardless of background.
- Take the next step in your professional journey—apply now by clicking the job application button and join a team dedicated to exceptional service and growth.