Bilingual Customer Service Representative – Property & Casualty (P&C) Licensed
Location: MC LEAN, VA
Job Type: fulltime
Company: Lynn Heinrichs - State Farm Agency
Salary: $45000.0 - $75000.0 per year
Category: Insurance
Job Description Apply Now
Bilingual Customer Service Representative – Property & Casualty (P&C) Licensed
Are you an experienced Property & Casualty (P&C) licensed professional who is fluent in Spanish and passionate about delivering exceptional customer service? We are seeking a Bilingual Customer Service Representative to join a well-established insurance agency with a longstanding reputation for excellence. This full-time opportunity is ideal for individuals who thrive in a service-oriented environment, working with referral-based clients who value professionalism and respect. As a Bilingual Customer Service Representative, you will play a key role in supporting a large and stable client base, ensuring that every customer receives personalized attention in their insurance needs.
Our agency, led by a 40-year experienced insurance agent, prides itself on maintaining a professional, supportive workplace where employees are respected and valued. With a focus on customer service rather than aggressive sales tactics, our team members build lasting relationships with clients, many of whom have been with us for years. You will be empowered to use your language skills and insurance expertise to make a positive impact every day.
If you are interested in a rewarding career with stability, excellent benefits, and the opportunity to work with a respected clientele, we encourage you to apply for the Bilingual Customer Service Representative – Property & Casualty (P&C) Licensed position today. Click the application button to submit your credentials and take the next step in your professional journey!
Bilingual Customer Service Representative – Property & Casualty (P&C) Licensed – Summary- Full-time position focused on customer service in an established insurance agency environment.
- Works closely with a referral-based client base, providing support in both English and Spanish.
- Reports directly to an agency owner with over four decades of insurance industry experience.
- Role is designed for service, not sales; there are no cold calling requirements.
- Serve as a primary point of contact for Spanish-speaking and English-speaking clients, delivering knowledgeable and courteous assistance on insurance-related matters.
- Respond to client inquiries, process service requests, and provide policy information and updates efficiently and accurately.
- Uphold agency standards for customer satisfaction by resolving concerns promptly and professionally.
- Assist with policy renewals, endorsements, and account changes as necessary.
- Collaborate with team members to ensure seamless client service and a positive experience for all policyholders.
- Maintain up-to-date knowledge of insurance products, services, and regulatory requirements relevant to Property & Casualty insurance.
- Leverage bilingual fluency to bridge communication and ensure all clients understand their coverage options and policies.
- Competitive salary commensurate with experience and qualifications.
- 100% employer-paid health insurance coverage with Health Savings Account (HSA) contributions.
- 24 weeks of paid leave, providing work-life balance and flexibility.
- Annual Christmas bonus as a recognition of your contributions.
- Work with a stable client base in a supportive, referral-driven environment.
- Active Property & Casualty (P&C) insurance license required.
- Fluent in Spanish and English (bilingual proficiency is mandatory for this role).
- Previous experience working in a State Farm or similar insurance agency setting is required.
- Demonstrated commitment to exceptional customer service and a client-first approach.
- Life & Health insurance license is a plus but not required.
- Strong communication, organizational, and interpersonal skills.
- Ability to build trust and rapport with clients in a professional manner.
- Experienced insurance professional with an active Property & Casualty license and fluency in Spanish.
- Values stability, respect, and long-term career growth within a reputable agency.
- Enjoys providing high-touch customer service in a collaborative, team-oriented environment.
- Seeks a role that prioritizes service over sales, with no cold calling required.
- Interested in making a meaningful impact on clients’ insurance experiences every day.
- The agency boasts a long-standing, stable book of business with professional, respectful clientele.
- Team members benefit from a positive workplace culture focused on support and professional development.
- Located in a thriving community, offering a great place to work and grow your insurance career.
- Opportunity to become part of an agency where employees stay for the long term due to strong culture and client relationships.
If you meet the qualifications and are ready to advance your career as a Bilingual Customer Service Representative – Property & Casualty (P&C) Licensed, we invite you to apply now by clicking the job application button. Join an agency where your skills, dedication, and bilingual abilities will be valued and rewarded as you make a real difference for clients every day.
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.