Bilingual Customer Service Representative (Portuguese/English)
Location: Mineola, NY
Job Type: fulltime
Company: Jim Paterson State Farm Agency
Salary: $30000.0 - $40000.0 per year
Category: Customer Service
Job Description Apply Now
The role of Bilingual Customer Service Representative (Portuguese/English) offers a dynamic opportunity for motivated professionals fluent in both Portuguese and English to join a reputable insurance agency team. In this full-time position, you will become a key member of a State Farm Agent's office, engaging directly with clients and supporting them with their insurance needs. This is a client-facing role that focuses on delivering exceptional service, fostering customer satisfaction, and contributing to the overall growth and success of the agency. The position is designed for individuals who thrive in a fast-paced environment, are eager to learn, and are committed to making a positive impact on customers’ lives.
As a Bilingual Customer Service Representative (Portuguese/English), you will play a vital role in building and maintaining strong customer relationships, ensuring that clients receive valuable information and support every step of the way. The agency is committed to providing comprehensive training for candidates who meet the language and skill requirements, even if they do not have prior insurance experience. With a supportive team and leadership that values professional growth, you will have the chance to advance your career while developing new skills in the insurance sector.
Working in this position, you will interact with customers through various communication channels, answer inquiries about insurance products, and guide clients through policy options, changes, and claims processes. Your ability to communicate effectively, problem-solve, and demonstrate organizational expertise will be essential to ensuring a remarkable customer experience. In addition, you will be expected to stay current with product updates, licensing requirements, and industry best practices—further enhancing your potential for career advancement within the agency environment.
The agency offers a positive workplace culture with opportunities for professional development, valuable on-the-job experience, and a compensation package that includes base salary, commission or bonus eligibility (once licensed), and paid time off after your first year. If you are a people-oriented professional dedicated to customer service, self-motivated, and ready to take the next step in your career, this Bilingual Customer Service Representative (Portuguese/English) role is the perfect fit for you. Apply now by clicking the job application button to embark on a rewarding career path in the insurance industry.
Bilingual Customer Service Representative (Portuguese/English) - Summary- Full-time client service role within an established insurance agency team
- Focus on supporting Portuguese and English-speaking customers
- Emphasis on customer relationship management and problem-solving
- On-the-job training provided, with no prior insurance experience required
- Opportunities for career growth and professional advancement
- Establish and maintain strong customer relationships through proactive communication and follow-up
- Deliver prompt, accurate, and friendly customer service to address insurance inquiries, policy changes, claims, transfers, and billing questions
- Educate clients about insurance options using a customer-focused, needs-based approach
- Demonstrate a strong work ethic and a daily commitment to achieving agency goals
- Collaborate with team members to ensure a seamless customer experience
- Provide regular, thorough activity reports to the agent
- Stay current with product changes, licensing requirements, technical developments, and continuing education
- Competitive base salary
- Commission or bonus eligibility upon obtaining relevant licenses
- Paid time off (vacation available after one year of service)
- Valuable hands-on experience in the insurance industry
- Clear path to growth and advancement within the agency
- Fluency in both Portuguese and English (bilingual required)
- Excellent interpersonal, written, verbal, and listening skills
- Strong organizational abilities and attention to detail
- Self-motivated with a proactive approach to problem-solving
- People-oriented, with a dedication to delivering outstanding customer service
- Able to learn and navigate computer systems effectively
- Ability to work efficiently both independently and as part of a team
- Capable of multitasking and managing competing priorities
- Willingness and ability to obtain Property & Casualty license and Life & Health license (support provided)
- Commitment to ongoing education and remaining current with industry trends
- Driven, enthusiastic, and eager to contribute to a successful team
- Excels in fast-paced, customer-centric environments
- Adaptable, organized, and detail-oriented
- Possesses a strong sense of integrity and personal accountability
- Seeks opportunities for continuous learning and career development
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
- Selected candidates must successfully complete all applicable licensing requirements and training programs.
- Employees of State Farm agents are not employees of State Farm Insurance Companies.
- Equal opportunity employment practices are followed in accordance with applicable laws.
If you are motivated to succeed and can envision yourself excelling in the Bilingual Customer Service Representative (Portuguese/English) role, we encourage you to submit your application today by clicking the job application button. Take the next step towards a meaningful and rewarding career in customer service and insurance support.