Bilingual Customer Service Representative – P&C License Required
Location: Denver, CO
Job Type: fulltime
Company: Marinelly Toro-Mejia - State Farm Agency
Salary: $45000.0 - $50000.0 per year
Category: Customer Service
Job Description Apply Now
Are you passionate about delivering exceptional customer service and fluent in both Spanish and English? We are seeking a dedicated Bilingual Customer Service Representative – P&C License Required to support our insurance agency's commitment to outstanding client experiences. As a vital member of our team, you will interact with customers, address their insurance needs, and help foster lasting relationships. This full-time opportunity offers a dynamic and supportive environment, allowing you to apply your communication skills while advancing your career in the insurance industry.
Working in this role, you will leverage your bilingual abilities to provide prompt, accurate, and friendly support to a diverse client base. You will be responsible for managing a variety of insurance inquiries and ensuring that each customer interaction is positive and informative. As you become a trusted resource for policyholders, you will also play a key role in educating customers on insurance products and options, while maintaining compliance with applicable regulations and licensing requirements.
The Bilingual Customer Service Representative – P&C License Required role is ideal for individuals with a strong work ethic and a genuine desire to assist others. Our team values professionalism, integrity, and a proactive approach to problem-solving. If you are motivated to contribute to the success of our agency while developing your skills and advancing your career, we encourage you to apply by clicking the job application button.
Bilingual Customer Service Representative – P&C License Required - Summary- Support customers by addressing their insurance needs and providing information on policy coverages, claims, and billing.
- Work with a diverse client base, utilizing fluency in both Spanish and English to deliver clear and accurate communications.
- Collaborate with team members to ensure exceptional service and customer satisfaction.
- Maintain compliance with industry regulations and licensing requirements.
- Establish and maintain positive customer relationships through regular follow-ups and attentive service.
- Respond promptly to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Utilize a customer-focused, needs-based review process to educate clients on available insurance options.
- Maintain thorough and accurate records of client interactions and activity reports for management review.
- Demonstrate a strong commitment to success by consistently meeting or exceeding customer service standards.
- Stay current on product changes, licensing requirements, technical developments, and continuing education relevant to the insurance industry.
- Proactively identify opportunities to improve service processes and enhance the customer experience.
- Collaborate effectively with colleagues and support agency initiatives.
- Competitive hourly wage based on experience
- PTO (Personal/Sick and Vacation)
- Life Insurance
- Health and Dental Insurance
- Opportunities for growth and advancement within the agency
- Valuable experience in a respected industry
- Fluency in Spanish and English (bilingual proficiency required)
- Excellent written, verbal, and listening communication skills
- Strong interpersonal and organizational abilities
- Self-motivated with a detail-oriented approach
- Ability to work effectively both independently and as part of a team
- Proactive in problem-solving and dedicated to delivering superior customer service
- Ability to manage multiple tasks and prioritize effectively
- Comfortable learning and using computer functions and industry software
- Pride in accuracy and timely completion of work
- Must possess or be able to obtain a Property & Casualty license
- Must possess or be able to obtain a Life and Health license
- Commitment to ongoing professional development and staying current with industry standards
- Energetic and enthusiastic about supporting customers and solving problems
- Dedicated to building strong relationships and contributing to team success
- Interested in long-term growth and career advancement opportunities within the insurance field
- Demonstrates integrity, professionalism, and a customer-first mindset
- Adaptable and willing to learn new skills and procedures
- This position is with an independent contractor agent, not with a national insurance company.
- Selected candidates must successfully complete all applicable licensing and training requirements.
- Employees of independent contractor agents are not employees of national insurance companies.
- Our agency provides a supportive and inclusive environment, welcoming candidates of all backgrounds.
- If you are motivated to succeed in a dynamic, customer-focused setting, take the next step and apply today by clicking the job application button.