Bilingual Customer Service Representative (Mandarin/English)
Location: NEW YORK, NY
Job Type: fulltime
Company: Meilee Fu - State Farm Agency
Salary: $60000.0 - $70000.0 per year
Category: Customer Service
Job Description Apply Now
Bilingual Customer Service Representative (Mandarin/English)
The Bilingual Customer Service Representative (Mandarin/English) plays a vital role in supporting clients by delivering outstanding service and ensuring seamless communication between English and Mandarin-speaking customers. This full-time position is ideal for individuals who are passionate about customer relations and enjoy problem-solving in a fast-paced environment. As a member of a reputable insurance agency team, you will have the opportunity to contribute to business growth, develop your skills, and advance your career.
Working as a Bilingual Customer Service Representative (Mandarin/English), you will be responsible for establishing and maintaining positive customer relationships, providing accurate information about insurance products, and ensuring a remarkable service experience. The ability to communicate effectively in both Mandarin and English is required, as you will assist a diverse customer base with their insurance needs and questions. You will also support the agency’s operations by managing policy changes, claims, billing inquiries, and other essential customer interactions.
This position offers comprehensive training for individuals who demonstrate the right combination of skills, motivation, and professionalism. Insurance experience is not required, making it an excellent opportunity for those looking to start or advance their career in customer service and the insurance industry. The agency is committed to supporting the personal and professional growth of its employees, offering a collaborative work environment that values dedication, accuracy, and customer satisfaction.
As a Bilingual Customer Service Representative (Mandarin/English), you will be an integral part of a dynamic team focused on delivering value through meaningful conversations, needs-based service, and tailored insurance solutions. Your proactive approach, attention to detail, and commitment to excellence will help drive the agency’s success and ensure long-lasting client satisfaction.
The agency provides competitive compensation, including base pay plus commissions and bonuses, along with an attractive benefits package. Employees have access to health insurance allowances, 401(k) plans with employer matching, and paid time off for vacation and personal days. The agency also emphasizes professional development and internal advancement opportunities, fostering a supportive environment where hard work and initiative are recognized and rewarded.
This role is a great fit for individuals who thrive in collaborative settings, are proficient in multitasking, and are passionate about delivering exceptional service. If you are detail-oriented, self-motivated, and eager to contribute to a growing insurance agency, consider applying for the Bilingual Customer Service Representative (Mandarin/English) position. Join a team that values your unique language skills and dedication to helping customers navigate their insurance needs with confidence.
Bilingual Customer Service Representative (Mandarin/English) - Summary- Provide exceptional customer service to both Mandarin and English-speaking clients
- Support insurance agency operations by handling inquiries, policy changes, and claims
- Contribute to business growth through proactive communication and value-based conversations
- Receive training and development to enhance your skills in the insurance industry
- Establish and maintain strong customer relationships
- Respond promptly and accurately to customer inquiries regarding insurance products and services
- Assist with policy changes, claims submissions, transfers, and billing clarifications
- Educate customers about insurance options using a needs-based approach
- Provide timely and thorough activity reports to agency management
- Maintain a high work ethic and commitment to daily success
- Stay current with product updates, licensing, and ongoing education requirements
- Work collaboratively with team members to achieve agency goals
- Handle multiple tasks effectively in a fast-paced environment
- Base salary plus commissions and bonuses
- Health insurance allowance (after waiting period)
- 401(k) plan with employer matching (after waiting period)
- Paid time off for vacation and personal/sick days
- Opportunities for valuable industry experience and professional growth
- Potential for advancement within the agency
- Bilingual proficiency in English and Mandarin (required)
- Excellent interpersonal and communication skills (written, verbal, and listening)
- Organizational skills and attention to detail
- Self-motivated and proactive problem-solving ability
- Strong commitment to customer service excellence
- Ability to learn and navigate computer systems
- Capable of working effectively within a team environment
- Ability to multitask efficiently
- Must remain current with product changes, licensing, and continuing education
- Energetic, motivated, and eager to learn
- Passionate about delivering exceptional service to diverse clients
- Adaptable to a fast-paced, team-oriented environment
- Detail-oriented with a commitment to accuracy and timeliness
- Demonstrates initiative and a strong work ethic
- This position is with an independent agency, not directly with the parent insurance company
- Employees must meet applicable licensing and training requirements
- Employment is contingent on the successful completion of all required training
- Agency fosters an inclusive, equal opportunity workplace
- If you are ready to advance your career as a Bilingual Customer Service Representative (Mandarin/English), click the job application button to apply today and join a supportive team dedicated to your success
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.