Bilingual Customer Service Representative (CSR)
Location: MASTIC, NY
Job Type: fulltime
Company: Steve Pescetti - State Farm Agency
Salary: $48000.0 - $65000.0 per year
Category: Insurance
Job Description Apply Now
Bilingual Customer Service Representative (CSR)
We are actively seeking an enthusiastic and skilled Bilingual Customer Service Representative (CSR) to join our team. In this vital role, you will be the principal point of contact for our valued clients, providing superior support and playing a crucial part in ensuring complete customer satisfaction. As a Bilingual Customer Service Representative (CSR), your proficiency in English and Spanish, along with outstanding communication skills, will enable you to deliver high-quality service to a diverse client base. This full-time opportunity offers a fast-paced, engaging environment where your attention to detail, professionalism, and commitment to client care will be recognized and appreciated.
As a Bilingual Customer Service Representative (CSR), you will handle incoming customer inquiries through various communication channels, including phone, email, and live chat. Your primary responsibilities will include addressing customer questions, resolving concerns, and providing accurate information regarding our products and services. You will also be responsible for processing transactions, maintaining detailed records of client interactions, and utilizing customer relationship management (CRM) systems to ensure seamless service delivery. In addition to responding to inbound inquiries, you will conduct outbound calls when necessary, following up on customer requests or informing clients about additional offerings that may benefit them.
Collaboration is key for a Bilingual Customer Service Representative (CSR). You will work closely with team members to resolve complex issues efficiently and share best practices for improving service quality. Your input and analysis of customer feedback will help identify trends and opportunities for service enhancements. The role requires strong computer skills, as you will be using Microsoft Office Suite and other software tools for documentation, data entry, and reporting. A keen ability to multitask, prioritize, and manage time effectively is essential to succeed in this environment.
The ideal candidate for the Bilingual Customer Service Representative (CSR) position brings a background in customer support, preferably with call center experience, and must possess bilingual fluency in English and Spanish. Familiarity with data entry, account management, and basic analytical skills will support your ability to meet the demands of the role. While experience with outbound calling and cash handling is advantageous, it is not mandatory. The ability to obtain a Property and Casualty Insurance license is required, as this will further empower you to assist customers with a broader range of inquiries and services.
Working as a Bilingual Customer Service Representative (CSR) offers the chance to develop your professional skills in a supportive environment that values initiative, adaptability, and customer-centric thinking. You will have the opportunity to contribute to process improvements and personal growth while working alongside a team dedicated to excellence in customer service. If you are motivated by helping others, adept at navigating multiple tasks, and eager to engage with a diverse clientele, we encourage you to apply for this rewarding position by clicking the job application button below.
Bilingual Customer Service Representative (CSR) - Summary- Serve as the key contact for client communications and support in English and Spanish
- Deliver top-tier customer service by resolving inquiries and providing information
- Utilize CRM software and Microsoft Office Suite for efficient data management
- Work collaboratively with team members to achieve service excellence
- Respond promptly and courteously to customer inquiries via phone, email, and chat
- Provide detailed product, service, and account information to clients
- Resolve issues and offer effective solutions to customer concerns
- Maintain accurate and up-to-date records of all customer interactions
- Conduct outbound calls for follow-up or to promote relevant services
- Collaborate with colleagues to address complex customer needs
- Analyze and relay customer feedback for service improvements
- Handle financial transactions with accuracy when required
- Demonstrate professional phone etiquette and communication at all times
- Utilize Microsoft Office and CRM systems for documentation and reporting
- Competitive salary commensurate with experience and qualifications
- Comprehensive benefits package available to eligible employees
- Opportunities for career advancement and professional growth
- Supportive team environment that fosters learning and development
- Bilingual fluency in English and Spanish
- High school diploma or equivalent required; additional education is a plus
- Previous customer service or call center experience preferred
- Strong computer skills, including Microsoft Office proficiency
- Experience with data entry, CRM systems, and reporting tools
- Excellent verbal and written communication skills
- Ability to obtain Property and Casualty Insurance license
- Strong organizational and multitasking abilities
- Adaptable to fast-paced environments and changing priorities
- Motivated, reliable, and customer-focused individual
- Proactive problem-solver with strong interpersonal skills
- Comfortable using technology to manage tasks and interact with clients
- Thrives in a team setting and contributes positively to group goals
- Demonstrates a commitment to continuous improvement and learning
- Enjoy working in a vibrant area with access to local amenities and a diverse community
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
- Click the job application button to take the next step in your career as a Bilingual Customer Service Representative (CSR).