Bilingual Customer Service Representative (Creole)
Location: HOMESTEAD, FL
Job Type: fulltime
Company: Aixa Hernandez - State Farm Agency
Salary: $32000.0 - $40000.0 per year
Category: Customer Service
Job Description Apply Now
The Bilingual Customer Service Representative (Creole) position is an excellent opportunity for individuals who are fluent in both English and Creole and are passionate about providing outstanding customer service. This full-time role is designed for self-motivated professionals who thrive in a dynamic and fast-paced environment. As a valued member of a reputable insurance agency team, you will play a pivotal role in supporting clients, fostering positive relationships, and contributing to the ongoing success and growth of the company.
In this customer-centric position, you will help clients understand their insurance options, respond to inquiries, and deliver prompt and accurate service. The ideal candidate is energetic, detail-oriented, and dedicated to ensuring a remarkable client experience. This role offers a platform for career advancement, professional growth, and valuable experience in the insurance industry, even for candidates without prior industry experience, as comprehensive training will be provided to the right individual.
Working in this role means collaborating with a supportive team and being part of a company that values integrity, communication, and commitment to excellence. Your ability to communicate fluently in Creole and English will be essential in helping a diverse client base navigate their insurance needs, ensuring they receive the highest quality service possible. The position also includes the opportunity to obtain professional licenses, further expanding your career potential.
The agency believes in fostering a collaborative and inclusive work environment where every team member’s contributions are recognized and valued. As a Bilingual Customer Service Representative (Creole), you will have access to a robust benefits package and opportunities to further your career within the agency. This is your chance to make a meaningful impact and build a rewarding career in a respected industry. If you are motivated to succeed and eager to deliver exceptional service, this is the perfect opportunity to join a dedicated team of professionals.
Bilingual Customer Service Representative (Creole) - Summary- Support customers by providing information on insurance products, policy changes, and coverage options.
- Engage in value-based conversations to strengthen client relationships and ensure satisfaction.
- Participate actively in a fast-paced and collaborative team environment.
- Receive in-depth training and development opportunities.
- Establish and maintain relationships with clients through effective communication and follow-up.
- Deliver prompt, accurate, and friendly customer service by addressing inquiries regarding insurance availability, eligibility, coverages, policy modifications, claim submissions, and billing clarification.
- Educate clients on available insurance options using a customer-focused, needs-based approach.
- Maintain a strong work ethic and total commitment to daily success and client satisfaction.
- Collaborate with other team members to ensure a seamless customer experience.
- Provide timely and thorough activity reports to management.
- Stay updated on product changes, licensing requirements, and technical developments.
- Competitive salary with bonus opportunities.
- PTO including personal and sick days.
- Paid vacation after the first year of employment.
- Comprehensive health insurance coverage.
- Life insurance and hospital indemnity plans.
- Opportunities for career advancement and growth within the agency.
- Valuable, hands-on experience in the insurance industry.
- Bilingual fluency in English and Creole (required).
- Excellent interpersonal, written, and verbal communication skills.
- Strong organizational skills and attention to detail.
- Self-motivated, proactive, and able to multi-task effectively.
- Dedication to delivering exceptional customer service.
- Ability to work both independently and as part of a team.
- Proficiency in basic computer functions and reporting.
- Must be able to obtain Property & Casualty and Life & Health insurance licenses.
- Commitment to ongoing professional development, including product and continuing education.
- Energetic and people-oriented with a passion for helping others.
- Demonstrates integrity, professionalism, and a commitment to excellence.
- Thrives in a fast-paced, goal-driven environment.
- Exhibits pride in delivering accurate and timely work.
- Motivated to learn and grow within the insurance industry.
- This position is with an independent contractor agent, not with the insurance company directly. Employees must successfully complete all licensing requirements and training programs as applicable.
- Employees of independent agency agents are not employees of the parent insurance company.
- The agency is committed to equal employment opportunity and a diverse, inclusive workplace.
- Working in this region offers a vibrant community and diverse client base, providing unique opportunities to build meaningful relationships and contribute to the local area.
If you are driven to succeed and ready to make a difference as a Bilingual Customer Service Representative (Creole), take the next step in your career journey by clicking the application button to apply today!