Bilingual Customer Service Representative
Location: Columbia, MD
Job Type: fulltime
Company: Alexander Brown State Farm
Salary: $40000.0 - $65000.0 per year
Category: Insurance
Job Description Apply Now
Bilingual Customer Service Representative positions are essential in today’s customer-focused insurance industry, especially for organizations like State Farm Agent teams. This role is designed for professionals who are fluent in both English and Spanish, ensuring exceptional service for diverse client groups. As a Bilingual Customer Service Representative, you will be a pivotal part of the team, responsible for managing customer inquiries, educating clients about insurance offerings, and supporting the agency’s growth objectives. The position is full-time and offers a rewarding career path for individuals who are passionate about customer care and eager to contribute to a dynamic team environment.
Working as a Bilingual Customer Service Representative in this agency means you’ll be at the forefront of client interactions, building relationships and providing critical support. You will be tasked with addressing customer questions about insurance products, policy changes, billing inquiries, and claims. Utilizing your bilingual skills, you will help bridge communication gaps and ensure all clients receive clear, accurate, and culturally sensitive service. Your dedication to delivering prompt and friendly support is essential in maintaining customer loyalty and satisfaction.
In this role, you will also be responsible for conducting needs-based reviews with clients, identifying the most suitable insurance solutions based on their unique circumstances. This consultative approach not only strengthens customer trust but also helps the agency grow through value-added conversations. Success in this position requires a combination of excellent interpersonal skills, organizational abilities, and a proactive attitude toward problem-solving. You must thrive in a fast-paced environment and be committed to continuous learning, especially as it relates to insurance products and industry regulations.
The Bilingual Customer Service Representative position offers competitive salary and benefits, including paid time off, group life insurance, and the opportunity to participate in a 401k plan. You will also gain valuable industry experience, positioning yourself for potential advancement within the agency. The agency values employees who take pride in their work, demonstrate a strong commitment to accuracy and completeness, and are eager to remain current with product changes and licensing requirements. If you are motivated to succeed and are ready to embark on a fulfilling career in insurance customer service, we invite you to apply today by clicking the job application button.
Bilingual Customer Service Representative - Summary- Serve as a primary point of contact for Spanish and English-speaking customers
- Support the agency’s customer service and retention initiatives
- Work closely with team members to ensure excellent client experiences
- Opportunity for professional development and career advancement
- Establish and maintain positive customer relationships
- Follow up with clients as necessary to ensure satisfaction and resolve issues
- Respond promptly to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
- Conduct needs-based reviews to educate customers about insurance options and recommend suitable products
- Maintain a strong work ethic and commitment to daily success
- Provide timely and thorough activity reports to the agent
- Remain updated on product changes, licensing requirements, and continuing education
- Competitive salary based on experience
- Potential for commissions and bonuses
- PTO including vacation and personal/sick days
- Group life insurance coverage
- 401k retirement plan
- Access to valuable training and industry experience
- Opportunities for advancement within the agency
- Excellent verbal, written, and listening communication skills in both English and Spanish
- Interpersonal skills and a people-oriented approach
- Strong organizational abilities and attention to detail
- Ability to work independently and as part of a team
- Proactive problem-solving skills and dedication to customer service
- Ability to manage multiple tasks simultaneously
- Proficiency with computer functions and quick to learn new systems
- Property & Casualty insurance license (or ability to obtain)
- Commitment to ongoing learning and staying current with industry developments
- Fluent in Spanish and English, with strong communication skills
- Motivated, self-starter who thrives in a fast-paced environment
- Detail-oriented, accurate, and timely in completing tasks
- Demonstrates pride in their work and a commitment to client satisfaction
- Values teamwork and is willing to support colleagues
- Interested in a long-term career with growth potential in the insurance industry
- This position is with an independent contractor agent, not directly with the parent insurance company
- Selected candidates must complete all required licensing and training programs
- Employees of this agency are not employees of the parent insurance company
- Commitment to equal employment opportunity (EEO) and an inclusive work environment
- Located in a vibrant community offering opportunities for both professional and personal growth
If you are ready to take the next step in your career as a Bilingual Customer Service Representative, we encourage you to apply now by clicking the job application button. Join a team where your language skills and commitment to service will make a real difference every day.