Bilingual Customer Service Representative
Location: Atlanta, GA
Job Type: Temp to Hire
Company: TRC Talent Solutions
Salary: $21.75 - $22.00 Per Hour
Category: Financial Services
Job Description Apply Now
The role of Bilingual Customer Service Representative is essential for delivering premium support to customers in the luxury automotive financial services industry. This position, offered by TRC Talent Solutions in partnership with Porsche Financial Services, provides a unique opportunity to work with renowned automotive brands such as Porsche, Bentley, and Lamborghini. As a Bilingual Customer Service Representative, you will play a pivotal role in ensuring customer satisfaction by providing high-quality, white-glove service through various communication channels. This long-term contract-to-hire position is designed for professionals who are passionate about customer care and eager to advance their careers within a supportive and collaborative environment.
In this Bilingual Customer Service Representative role, you will be responsible for handling customer inquiries efficiently and effectively via phone, email, and web-based platforms. You will be expected to demonstrate a strong commitment to customer service excellence, leveraging your bilingual proficiency in Spanish and English to communicate clearly and professionally with a diverse customer base. Your ability to navigate multiple systems, adhere to established workflows, and maintain compliance with federal regulations will be crucial for success in this position.
As part of the team, you will benefit from TRC Talent Solutions' commitment to employee development and well-being, including a full benefits program, paid time off, bonus and promotion opportunities, and a positive workplace culture. The company is dedicated to creating an inclusive environment that fosters growth and recognizes individual contributions. If you are ready to take on a dynamic and rewarding role as a Bilingual Customer Service Representative, we encourage you to apply today by clicking the job application button.
Bilingual Customer Service Representative - Summary- Provide exceptional customer service to clients of luxury automotive brands through phone, email, and web-based interactions.
- Utilize bilingual skills (Spanish/English) to address a diverse range of customer needs and inquiries.
- Work within a collaborative, supportive, and growth-oriented team environment.
- Opportunity to build a long-term career in the automotive finance industry.
- Deliver one-contact resolution to customer inquiries and issues using multiple communication channels.
- Provide white-glove customer service to clients, dealers, and internal departments.
- Meet or exceed service-level targets, including Average Handle Time (AHT), Quality, and Schedule Adherence.
- Navigate and utilize multiple systems, such as Fiserv V8 and internal phone tools, to support customer interactions.
- Follow established administrative workflows and procedures for handling customer requests.
- Maintain compliance with industry regulations including FDCPA, FCRA, ECOA, and federal privacy guidelines.
- Full benefits program including health, dental, and vision coverage.
- PTO allotment for work-life balance.
- Bonus and promotion opportunities based on performance and company guidelines.
- Supportive and positive work culture focused on career advancement.
- Bilingual fluency in Spanish and English is required.
- Minimum of 3 years of customer service experience; automotive finance experience preferred but not required.
- Knowledge of FDCPA, FCRA, ECOA, and federal privacy regulations.
- High computer literacy with the ability to multitask across different platforms and tools.
- High school diploma required; college degree preferred.
- Professional communication skills in both Spanish and English.
- Proven track record of delivering exceptional customer service.
- Strong attention to detail and ability to navigate complex systems.
- Adaptable, proactive, and eager to learn and grow within the company.
- Demonstrates integrity and compliance with all industry regulations and company policies.
- This is a long-term contract-to-hire opportunity with real potential for career growth and advancement.
- Work in a dynamic environment supporting luxury automotive brands renowned for excellence.
- TRC Talent Solutions is an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
- Join a team that values professionalism, continuous learning, and outstanding customer service.
Ready to take the next step in your career as a Bilingual Customer Service Representative? Click the job application button to apply now and become part of a team that values your skills and dedication.