Bilingual Customer Service Representative
Location: Jefferson, GA
Job Type: Direct Hire
Company: TRC Talent Solutions
Salary: $25 Per Year
Category: Energy
Job Description Apply Now
The role of Bilingual Customer Service Representative (CSR) is integral to providing exceptional support and assistance to a diverse customer base. As a Bilingual Customer Service Representative, you will utilize your proficiency in both English and Spanish to address inquiries, resolve account issues, and deliver high-quality service across multiple communication channels. This full-time opportunity presents a chance to develop your career in customer service while playing a vital role in ensuring customer satisfaction and operational efficiency.
As a Bilingual Customer Service Representative, you will engage with customers through in-person, phone, and digital interactions, assisting with account inquiries, billing questions, payment processing, and service requests. You will also be responsible for managing account documentation, processing payments, preparing financial reports, and supporting customers with online account access and self-service tools. Your ability to communicate effectively, handle cash transactions accurately, and maintain detailed records will be essential in this position. Working collaboratively with internal departments to resolve customer requests in a timely manner is a key aspect of the role, ensuring that each customer interaction is handled with professionalism and care.
This position requires fluency in English and Spanish, along with strong interpersonal skills and attention to detail. The Bilingual Customer Service Representative role is suited for individuals who are organized, adaptable, and comfortable working in fast-paced office environments. You will be expected to demonstrate a commitment to service, uphold company policies and procedures, and contribute to a positive workplace culture. If you are passionate about helping others and looking for a fulfilling career in customer service, this opportunity is designed for you. Consider joining the team as a Bilingual Customer Service Representative to make a meaningful impact and advance your professional journey.
Bilingual Customer Service Representative - Summary- Serve as the primary point of contact for customer account inquiries, billing questions, and service requests in both English and Spanish.
- Provide support to customers via in-person, phone, and online channels, ensuring a positive customer experience at every touchpoint.
- Handle cash transactions, payment processing, and reconciliation in compliance with company procedures.
- Maintain accurate records and documentation within company systems.
- Collaborate with internal teams to resolve customer concerns efficiently.
- Assist customers with new service applications, account updates, and service orders.
- Respond to billing inquiries, process payments, and manage account transactions.
- Research and resolve discrepancies related to accounts, billing, and service issues.
- Prepare daily financial reports, bank deposits, and reconciliation documentation.
- Input and verify customer information, meter readings, and payment details.
- Support customers with online account access, mobile app navigation, and self-service options.
- Generate correspondence, notices, and customer communications as required.
- Maintain compliance with company policies, controls, and office procedures.
- Provide courteous, professional, and service-oriented support in all interactions.
- Work collaboratively with other departments to ensure customer needs are met promptly.
- Competitive hourly wage offered.
- Comprehensive benefits package available to eligible employees.
- Opportunities for professional development and advancement within the company.
- Fluent bilingual communication skills in English and Spanish required.
- High School Diploma or GED required.
- Additional training or coursework in accounting, business, finance, or a related field preferred.
- Minimum of one year of experience in customer service, cashiering, banking, financial services, utility services, call center, or general office settings.
- Experience with cash handling, payment processing, and account reconciliation preferred.
- Strong computer proficiency and data entry accuracy required.
- Demonstrated ability to manage multiple tasks, prioritize work, and meet deadlines.
- Ability to work effectively in a team-oriented environment.
- Basic knowledge of billing, consumer accounts, or financial transactions is an asset.
- Customer-focused, detail-oriented, and committed to delivering high-quality service.
- Comfortable working in a fast-paced office environment with multiple priorities.
- Excellent verbal and written communication skills in both English and Spanish.
- Reliable, adaptable, and a strong team player.
- Demonstrates integrity, professionalism, and a positive attitude in all interactions.
- The Bilingual Customer Service Representative role offers the opportunity to make a direct impact in your local community while growing professionally.
- Working in this dynamic environment provides exposure to various aspects of customer account support and financial transactions.
- The company is committed to fostering a diverse and inclusive workplace, providing equal opportunities for all employees.
- TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
If you are ready to advance your career as a Bilingual Customer Service Representative and contribute to a supportive team environment, click the application button to apply today. Take the next step in your professional journey and help shape exceptional customer experiences every day.