Bilingual Customer Service Representative
Location: Odenton, MD
Job Type: fulltime
Company: Paul Counts - State Farm Agency
Salary: $35000.0 - $45000.0 per year
Category: Customer Service
Job Description Apply Now
The Bilingual Customer Service Representative plays an essential role in providing exceptional service and support to clients in both English and Spanish. As a key member of an established insurance agency team, you will engage in meaningful, value-driven conversations with new and existing customers, ensuring a positive experience at every stage of the client journey. This full-time opportunity offers a dynamic work environment, comprehensive training for those without prior insurance experience, and the chance to advance your career in the insurance industry.
In this Bilingual Customer Service Representative role, you will build and maintain strong relationships with customers by providing accurate information, addressing their insurance-related inquiries, and offering solutions tailored to their needs. The position is ideal for motivated, people-oriented individuals who excel at multitasking, problem-solving, and managing multiple priorities in a fast-paced setting. Fluency in both English and Spanish is a must, as you will be communicating with a diverse clientele daily.
Working as a Bilingual Customer Service Representative provides the opportunity to develop valuable industry skills, earn competitive compensation, and benefit from a supportive team environment. You will be trained to understand a full range of insurance products and services and supported in your pursuit of required licenses. If you are organized, proactive, and dedicated to delivering outstanding customer service, this position can be the gateway to a rewarding and long-lasting career in the insurance sector.
Bilingual Customer Service Representative - Summary- Serve as the primary point of contact for insurance customers, delivering service in both English and Spanish.
- Join a team-oriented agency environment focused on professionalism and growth.
- Contribute to agency goals by providing exceptional customer experiences and supporting team initiatives.
- Receive comprehensive training on insurance products, licensing, and customer management systems.
- Establish and maintain positive relationships with customers by providing prompt, courteous, and accurate service.
- Respond efficiently to inquiries regarding insurance availability, eligibility, coverage options, policy changes, claims, and billing issues.
- Use a needs-based approach to guide customers through insurance options and educate them on product benefits.
- Follow up with clients as necessary to address concerns and ensure satisfaction.
- Maintain detailed client records and provide thorough, timely activity reports to agency management.
- Demonstrate strong work ethic and commitment to agency success through daily activities.
- Collaborate effectively with team members to meet customer needs and agency objectives.
- Competitive hourly wage with potential for performance-based bonuses.
- PTO including vacation and personal/sick days.
- Healthcare allowance to support employee well-being.
- Retirement plan options for long-term financial security.
- Opportunities for advancement within the agency and valuable industry experience.
- Fluency in both English and Spanish is required.
- Excellent interpersonal, verbal, and written communication skills.
- Strong organizational abilities and attention to detail.
- Demonstrated self-motivation and ability to work independently as well as part of a team.
- Proactive approach to problem-solving and commitment to customer satisfaction.
- Ability to quickly learn and utilize computer systems and agency software.
- Must be able to obtain Property & Casualty and Life & Health insurance licenses (training and support provided).
- Willingness to remain up-to-date with product changes, licensing requirements, and continuing education.
- Bilingual (English/Spanish) communicator with a passion for helping others.
- Highly organized, detail-oriented, and able to manage multiple priorities.
- Thrives in a fast-paced, team-driven environment.
- Focused on delivering remarkable customer experiences.
- Able to adapt to evolving insurance products and agency processes.
- This position is with an independent contractor insurance agent, not directly with the parent insurance company.
- Employees must successfully complete all required licensing and training before starting client-facing responsibilities.
- Employment offers opportunities for professional development and advancement within the agency.
- The agency is committed to providing a supportive and inclusive workplace, welcoming applicants from all backgrounds.
- If you are motivated to succeed and see yourself excelling in the Bilingual Customer Service Representative role, we encourage you to apply by clicking the job application button.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. EEO Statement: All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.