Bilingual Customer Service Representative
Location: Mineola, NY
Job Type: fulltime
Company: Jim Paterson State Farm Agency
Salary: $33000.0 - $40000.0 per year
Category: Customer Service
Job Description Apply Now
Bilingual Customer Service Representative
If you are fluent in Spanish and English and passionate about delivering exceptional customer experiences, a rewarding opportunity awaits as a Bilingual Customer Service Representative. This dynamic role is ideal for individuals who thrive in fast-paced environments and are eager to be a part of a professional team committed to customer satisfaction and business growth.
As a Bilingual Customer Service Representative, you will play a crucial role in fostering strong relationships with clients, responding to their inquiries, and ensuring their needs are met with precision and care. This position offers the chance to develop valuable industry experience, with comprehensive training provided for candidates who demonstrate the right attitude and drive to succeed. You will be empowered to contribute to the growth of the business through meaningful interactions and value-based conversations that highlight the importance of insurance solutions tailored to each customer’s needs.
The organization values energetic professionals who are committed to continuous learning and personal growth. With a focus on career advancement and professional development, this role is perfect for motivated self-starters who are dedicated to achieving excellence in every customer interaction. The workplace culture emphasizes teamwork, integrity, and a relentless commitment to delivering outstanding service, making it an ideal environment for individuals seeking career progression and long-term success.
In addition to providing prompt, accurate, and friendly customer service, you will be responsible for educating clients about insurance options, answering questions regarding policy details, and assisting with changes, claims, and billing. As a Bilingual Customer Service Representative, your ability to communicate effectively in both English and Spanish will be key to ensuring all clients feel understood and supported, regardless of their language preference.
The role is designed for those who take pride in their work, demonstrate strong organizational skills, and are proactive in identifying and resolving issues. You will be expected to maintain up-to-date knowledge of products, licensing requirements, and continuing education to remain a valuable asset to the team. This commitment to excellence is rewarded with competitive compensation packages, including a base salary, commission opportunities (once licensed), paid time off, and significant opportunities for career growth within the organization.
Employment is with an independent contractor agent, offering a unique opportunity to gain experience in a supportive setting where your contributions directly impact the success of the business. If you are dedicated to customer service, eager to learn, and ready to take your career to the next level, this is the perfect role to showcase your bilingual abilities and commitment to client satisfaction.
Ready to take the next step in your career journey? Click the job application button and apply today to join a team where your skills and passion for service will be recognized and rewarded.
Bilingual Customer Service Representative - Summary- Deliver high-quality, bilingual customer service in English and Spanish
- Build and maintain strong customer relationships
- Receive training and support to grow within the organization
- Opportunity for advancement and professional development
- Work in a team-oriented, inclusive environment
- Establish and maintain relationships with customers, providing follow-up as needed
- Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
- Use a customer-focused review process to educate clients about insurance options
- Maintain a strong work ethic and commitment to daily success
- Provide timely and thorough activity reports to the agent
- Stay current on product changes, licensing, technical developments, and continuing education requirements
- Base salary with commission or bonus potential (once licensed)
- Paid time off (vacation available after 1 year)
- Valuable industry experience with on-the-job training
- Significant growth potential and opportunities for advancement within the organization
- Fluency in both Spanish and English is required
- Excellent interpersonal, written, verbal, and listening skills
- Strong organizational skills and attention to detail
- Self-motivated and able to work independently as well as in a team
- Customer-focused and proactive in problem-solving
- Able to learn and use computer functions efficiently
- Ability to obtain Property & Casualty and Life & Health insurance licenses
- Commitment to ongoing education and staying current on industry developments
- Bilingual (Spanish/English) with a passion for helping others
- Energetic, positive, and adaptable to a fast-paced environment
- Detail-oriented with a strong sense of accountability
- Driven to succeed and grow professionally
- Committed to delivering remarkable customer service
- This position is with an independent contractor agent, not with the parent insurance company
- Employees must complete all applicable licensing requirements and training programs
- Employment is subject to all EEOC guidelines and policies
- Individuals hired in this role are not employees of the parent insurance company but of the independent contractor agent
- Click the job application button to start your application and take the next step in your career as a Bilingual Customer Service Representative