Bilingual Customer Service Representative
Location: Charlotte, NC
Job Type: fulltime
Company: Wil Brooks - State Farm Agency
Salary: $47000.0 - $60000.0 per year
Category: Administrative
Job Description Apply Now
If you are fluent in both Spanish and English and have a passion for delivering exceptional customer service, consider becoming a Bilingual Customer Service Representative with our agency in Charlotte, NC. This full-time opportunity offers you the chance to grow your career in the insurance sector, even if you do not have prior insurance experience. We provide extensive training for candidates who possess the right drive, attitude, and communication skills.
As a Bilingual Customer Service Representative, you will be at the forefront of our customer engagement efforts, helping clients navigate their insurance needs and ensuring a seamless experience. Our agency is committed to fostering a supportive and inclusive work environment where motivated individuals can thrive and build a rewarding career. We encourage candidates eager to learn, grow, and contribute to our mission of delivering remarkable service to every customer interaction.
Working in Charlotte, NC, you will join a collaborative team focused on professional development, customer satisfaction, and business growth. This role offers excellent opportunities for advancement, valuable industry experience, and competitive compensation. If you are a self-starter who excels in a fast-paced environment and enjoys making a positive impact, we invite you to apply and start your journey with us.
Bilingual Customer Service Representative - Summary- Full-time position supporting customers in both Spanish and English
- Located in Charlotte, NC, offering exposure to a vibrant professional community
- Ideal for candidates with prior customer service or office experience
- Comprehensive training provided; no prior insurance experience required
- Focus on delivering value-based conversations and remarkable service
- Develop leads and schedule appointments to introduce appropriate insurance products and services
- Establish and nurture customer relationships through consistent and friendly communication
- Respond promptly to inquiries regarding insurance availability, eligibility, coverage options, policy changes, claim submissions, and billing questions
- Deliver accurate, reliable, and personalized customer service to meet client needs
- Follow up with customers as needed to ensure satisfaction and retention
- Support business growth and client acquisition through proactive engagement
- Competitive base salary with opportunities for commission and bonus
- PTO including vacation and personal/sick days
- Potential for career advancement within the agency
- Valuable professional development and industry experience
- Supportive team atmosphere committed to your success
- Fluency in Spanish and English (verbal and written communication)
- Previous customer service or office experience required
- Insurance sales experience preferred but not required
- Property & Casualty and Life & Health insurance licenses preferred; must be able to obtain if not already licensed
- Sales experience (inside or outside sales, retail sales, or telemarketing) is a plus
- Proven track record of meeting sales goals/quotas preferred
- Excellent communication, multitasking, and interpersonal skills
- Self-motivated with a drive to succeed and the ability to relate effectively to customers
- Energetic and professional demeanor with a passion for customer service
- Motivated self-starter who thrives in a dynamic and fast-paced environment
- Keen attention to detail and a commitment to accuracy
- Adaptable, eager to learn, and open to new challenges
- Team-oriented with a collaborative approach to problem-solving
- This position provides a unique opportunity to build a long-term career in the insurance industry
- Work alongside experienced professionals dedicated to your growth and success
- Enjoy the benefits of working in Charlotte, NC, a city known for its vibrant business community and quality of life
- Our agency is an equal opportunity employer committed to diversity and inclusion in the workplace
If you are ready to take the next step in your career and become a valued member of our team as a Bilingual Customer Service Representative, click the application button to apply today. We look forward to welcoming you to our agency and supporting your professional journey.