Bilingual Customer Service Representative
Location: Wood Village, OR
Job Type: fulltime
Company: Ben Brown - State Farm Agency
Salary: $50000.0 - $75000.0 per year
Category: Customer Service
Job Description Apply Now
The Bilingual Customer Service Representative role is a vital position for individuals who are fluent in both Spanish and English and are passionate about delivering exceptional service. This position provides an excellent opportunity for those looking to build a meaningful career in customer support, especially within the insurance sector. The Bilingual Customer Service Representative is responsible for engaging with clients, understanding their needs, and providing tailored solutions to ensure satisfaction and loyalty. This is a dynamic and rewarding position for motivated self-starters who thrive in a fast-paced environment and are interested in professional growth.
As a Bilingual Customer Service Representative, you will play a key role in developing leads, establishing customer relationships, and supporting the day-to-day operations of the agency. Your ability to communicate effectively in both Spanish and English will be essential in assisting a diverse customer base and ensuring all inquiries are handled efficiently and accurately. Insurance industry experience is not required, as comprehensive training will be provided for the right candidate with the appropriate personality and skill set. This is an excellent opportunity for individuals looking to enter the insurance field, gain valuable experience, and advance their careers.
The responsibilities for the Bilingual Customer Service Representative include a variety of tasks that require strong communication skills, attention to detail, and a proactive approach to problem-solving. You will be responsible for developing leads, scheduling appointments, identifying customer needs, and marketing appropriate products and services. Establishing and maintaining positive customer relationships is essential, as is following up with clients to ensure their ongoing satisfaction. Prompt, accurate, and friendly customer service is expected at all times, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Joining the agency as a Bilingual Customer Service Representative offers numerous benefits and opportunities for advancement. The agency provides a competitive base salary, monthly bonuses with no caps, paid time off for vacation and personal/sick days, and a comprehensive benefits package including medical, dental, and vision insurance. A 401(k) retirement plan with matching is available to help you plan for your future. Additionally, you will gain valuable experience that can lead to further growth and advancement within the agency, making this a great long-term career opportunity.
The ideal candidate for the Bilingual Customer Service Representative position is fluent in Spanish and English, with a strong desire to help others and contribute to the agency's growth. While previous insurance sales experience and relevant licenses are preferred, they are not required. Sales experience in other fields, such as retail sales or telemarketing, is also beneficial. Successful candidates will have excellent written and verbal communication skills, be self-motivated, able to multitask, and relate effectively to customers. The ability to obtain Property & Casualty and Life & Health insurance licenses is essential, and support will be provided to help you achieve these credentials.
As you consider this opportunity, it's important to note that this position is with an independent contractor agent and not directly with the parent insurance company. Employees must meet all applicable licensing requirements and complete training programs as necessary. The agency values diversity and strives to create an inclusive and welcoming workplace for all candidates. If you are ready to take the next step in your career as a Bilingual Customer Service Representative, apply now by clicking the job application button and start your journey toward professional success.
Bilingual Customer Service Representative - Summary- Provide exceptional customer service to a diverse client base in both Spanish and English.
- Support agency growth through lead development, sales, and customer relationship management.
- Comprehensive training provided; insurance experience not required.
- Develop leads and schedule appointments for insurance products and services.
- Identify customer needs and recommend appropriate solutions.
- Establish and maintain positive customer relationships.
- Follow up with customers as needed to ensure their satisfaction.
- Respond promptly to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claims, and billing.
- Deliver accurate and friendly customer support at all times.
- Competitive base salary.
- Monthly bonuses with no caps.
- Paid time off for vacation and personal/sick days.
- Medical, dental, and vision insurance coverage.
- 401(k) retirement plan with matching.
- Opportunities for advancement and valuable professional experience.
- Bilingual proficiency in Spanish and English is required.
- Insurance sales experience and Property & Casualty and Life & Health licenses preferred, but not required.
- Sales experience in other fields (retail, telemarketing, etc.) is a plus.
- Strong communication, multitasking, and customer service skills.
- Self-motivated and able to relate effectively to customers.
- Willingness and ability to obtain required licenses.
- Energetic, motivated self-starter who thrives in a fast-paced environment.
- Enjoys helping others and possesses a positive attitude.
- Committed to professional growth and continuous learning.
- Excellent interpersonal and problem-solving skills.
- This position is with an independent contractor agent, not the parent insurance company.
- All employees must successfully complete any applicable licensing requirements and training programs.
- The agency is committed to providing an inclusive and fair hiring process for all applicants.
- If you are ready to take the next step in your career, apply today by clicking the job application button.