Bilingual Customer Service Representative
Location: Port St Lucie, FL
Job Type: fulltime
Company: State Farm Agency - Port St Lucie, FL
Salary: $40000.0 - $60000.0 per year
Category: Customer Service
Job Description Apply Now
Are you passionate about helping others and fluent in both Spanish and English? Join our team as a Bilingual Customer Service Representative and become an essential part of delivering outstanding customer care within a professional insurance environment. This full-time position offers the opportunity to make a real difference by serving a diverse customer base and supporting individuals throughout their insurance journey. As a Bilingual Customer Service Representative, you will play a pivotal role in ensuring customer satisfaction, fostering trust, and contributing to a positive workplace culture.
Located in the vibrant city of Port St Lucie, FL, this role presents an excellent opportunity to work within a supportive team dedicated to professional growth and community engagement. As a Bilingual Customer Service Representative, you will be trained to excel in all aspects of insurance customer service, regardless of prior experience in the industry. Your ability to communicate effectively in both Spanish and English will allow you to bridge cultural and language gaps, ensuring every customer receives the service and guidance they deserve.
In this customer-focused position, you will be responsible for addressing inquiries about insurance policies, coverage, and claims, all while providing clear, accurate information in both languages. You will assist clients via phone, email, and written correspondence, translating documents as needed, and collaborating closely with your team to resolve customer concerns promptly and efficiently. Your empathy, attention to detail, and organizational skills will be key to your success, as will your commitment to ongoing learning and development in the insurance field.
This opportunity is ideal for individuals who thrive in a dynamic, people-centric environment and who are eager to develop their skills within a respected local insurance agency. With a focus on professional development, you will have access to training and potential advancement, making this an excellent starting point or next step in your customer service career. If you are ready to use your language skills and customer service expertise to positively impact your community, we encourage you to apply for the Bilingual Customer Service Representative position by clicking the job application button today.
Bilingual Customer Service Representative - Summary- Serve as a primary point of contact for customers, handling inquiries and providing information in both Spanish and English.
- Support clients throughout the insurance process, including policy details, coverage options, and claims assistance.
- Foster customer loyalty and satisfaction by delivering exceptional service and clear communication.
- Work collaboratively within a dedicated insurance agency team in Port St Lucie, FL.
- Respond promptly to customer inquiries related to insurance products, policies, and claims via phone, email, and written correspondence.
- Translate documents and communications between English and Spanish to support clients’ needs and ensure accuracy.
- Collaborate with team members to deliver timely resolutions to customer issues.
- Educate clients on insurance products, policy options, and processes, enabling informed decisions.
- Maintain up-to-date knowledge of insurance terminology, procedures, and compliance requirements.
- Document all client interactions and follow up to ensure complete issue resolution.
- Demonstrate empathy and patience in addressing customer concerns, fostering positive relationships.
- Competitive base salary, reflective of experience and licensing status.
- Performance-based bonuses and incentives.
- Life insurance coverage.
- Paid time off for work-life balance.
- Training and ongoing professional development opportunities.
- Clear pathways for career advancement within the agency.
- Fluency in both Spanish and English, with excellent verbal and written communication skills in both languages.
- High school diploma or equivalent required; college degree is a plus.
- Relevant state insurance license (2-20 or 4-40 Florida insurance license) required prior to start.
- Experience in customer service, preferably in the insurance industry, is advantageous.
- Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
- Strong organizational, multitasking, and time management skills.
- Empathy, patience, and a commitment to resolving customer issues effectively.
- Ability to work flexible hours to meet client needs.
- Bilingual (Spanish/English) communicator with a passion for delivering exceptional customer service.
- Licensed to provide insurance services in the state of Florida (2-20 or 4-40 license).
- Detail-oriented, organized, and able to manage multiple tasks efficiently.
- Comfortable working in a fast-paced, team-oriented environment.
- Eager to learn and grow professionally within the insurance sector.
- This is a full-time position based in Port St Lucie, FL, offering the chance to work in a dynamic, community-focused area known for its welcoming atmosphere and growth opportunities.
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
If you are ready to take the next step in your career as a Bilingual Customer Service Representative and make a meaningful impact, apply now by clicking the application button. Your journey towards a rewarding and fulfilling career in insurance customer service starts here.