Bilingual Customer Service Representative
Location: Gaithersburg, MD
Job Type: fulltime
Company: Christian Durand - State Farm Agency
Salary: $45000.0 - $90000.0 per year
Category: Customer Service
Job Description Apply Now
Bilingual Customer Service Representative (Spanish/English) – Full-TimeAre you fluent in both Spanish and English and passionate about helping others? The Bilingual Customer Service Representative position offers an exciting opportunity to join a dynamic team and provide outstanding service to a diverse client base. As a vital part of our agency, you will use your language skills and communication expertise to assist customers with their insurance needs, foster long-term relationships, and represent the agency’s commitment to exceptional service. Located in the vibrant community of Gaithersburg, MD, our office is committed to supporting both clients and employees as we grow together. If you are motivated, eager to learn, and interested in building a career in customer service and insurance, we invite you to apply for this rewarding role.
This Bilingual Customer Service Representative (Spanish/English) role does not require prior insurance experience, as comprehensive training will be provided. Our team values individuals who are customer-focused, dependable, and enthusiastic about learning new skills. By joining us as a full-time employee, you will have the opportunity to grow your expertise, obtain valuable certifications, and advance your career within the agency. Your work will have a meaningful impact on our clients as you guide them through policy questions, claims, and service requests with professionalism and care.
As a Bilingual Customer Service Representative (Spanish/English), you will handle a wide range of customer interactions, from answering policy inquiries to assisting with billing and coverage changes. Your ability to communicate effectively in both Spanish and English will ensure that all clients receive clear, accessible, and personalized support. In addition to serving clients by phone, email, and in person, you will also collaborate with colleagues to maintain high standards of service and efficiency. Our agency values teamwork and provides an inclusive environment where your contributions are recognized and your professional development is encouraged.
Working in Gaithersburg, MD means being part of a thriving local community with a diverse population and a welcoming atmosphere. Our office is conveniently located, and we are proud to serve clients from a wide range of backgrounds. We believe that a strong sense of community is essential to our success, and we strive to create a workplace where everyone feels valued and supported. We offer competitive compensation and benefits, as well as opportunities for advancement and skill development. If you are ready to take the next step in your career and make a difference in the lives of our clients, we encourage you to apply for the Bilingual Customer Service Representative (Spanish/English) position.
Bilingual Customer Service Representative – Summary- Full-time position with comprehensive training provided
- Utilize Spanish and English language skills to support diverse clientele
- Deliver exceptional customer service and build lasting relationships
- Opportunity for professional growth and advancement within the agency
- Assist customers with insurance policy questions, billing inquiries, and coverage changes
- Provide prompt, accurate, and courteous service via phone, email, and in person
- Maintain and strengthen relationships with current clients
- Handle basic insurance claims and service requests efficiently
- Collaborate with team members to ensure high-quality service delivery
- Document client interactions and update records as needed
- Competitive base pay with performance-based incentives
- PTO including vacation, personal, and sick days
- On-the-job training and mentorship
- Opportunities for career progression within the agency
- Fluency in both Spanish and English is required
- Previous customer service or office experience preferred but not required
- Excellent verbal and written communication skills
- Strong organizational abilities and attention to detail
- Ability to multitask in a fast-paced workplace environment
- Willingness to obtain Property & Casualty and Life & Health insurance licenses
- Customer-focused with a positive attitude and professional demeanor
- Dependable, punctual, and reliable in daily responsibilities
- Adaptable to changing priorities and open to continuous learning
- Strong interpersonal skills, able to interact with clients from diverse backgrounds
- Proactive in identifying and addressing client needs
- No prior insurance industry experience needed – training is provided
- Supportive team environment focused on professional development
- Office is located in a vibrant community with excellent amenities
- We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace
If you are ready to leverage your bilingual skills and provide outstanding customer support, we encourage you to apply for the Bilingual Customer Service Representative (Spanish/English) position. Click the application button to take the next step in your career journey today!