Bilingual Customer Service Representative
Location: FAYETTEVILLE, NC
Job Type: parttime
Company: Dan Heiman - State Farm Agency
Salary: $15.0 - $16.0 per hour
Category: Customer Service
Job Description Apply Now
Are you an experienced bilingual professional passionate about providing excellent customer service in both English and Spanish? We are seeking a dedicated Bilingual Customer Service Representative to join our team on a part-time, remote basis. In this dynamic role, you will be the first point of contact for clients, handling sensitive information with discretion while delivering high-quality support. This employment opportunity is ideal for individuals who thrive in a customer-centric environment and are committed to continual professional growth.
As a Bilingual Customer Service Representative, you will work remotely, managing inbound client communications and offering tailored solutions to Spanish-speaking clients. The position emphasizes relationship building, effective communication, and meticulous attention to detail. Candidates should have a secure and private home workspace, ensuring the confidentiality of client information at all times. If you enjoy helping others, are proactive, and have a passion for accuracy, this is an exciting opportunity to advance your career in customer service.
Applicants must be able to communicate fluently and professionally in both English and Spanish. The role requires a willingness to obtain a Property and Casualty insurance license within the first 90 days of employment. You will work part-time hours, typically from 1:30 p.m. to 5:00 p.m., Monday through Friday, responding to inbound customer calls and delivering comprehensive support regarding insurance products and services.
The Bilingual Customer Service Representative position is an integral part of our agency team. You will provide prompt, accurate, and friendly customer service, addressing a range of client needs, including policy inquiries, coverage changes, claims processing, and billing clarification. Your commitment to client satisfaction and your ability to work collaboratively with team members will drive our agency’s continued success and growth.
Our agency offers a supportive and inclusive work culture that values professional development and advancement. Team members receive a competitive starting wage with opportunities for pay increases based on performance. We are committed to fostering an environment where all employees can thrive and achieve their career goals. If you are motivated to succeed and eager to contribute to a reputable insurance agency, we encourage you to apply and take the next step in your professional journey.
Bilingual Customer Service Representative - Summary- Part-time, remote position focused on providing bilingual (Spanish/English) customer service
- Primary responsibilities include handling confidential client communications and resolving customer inquiries
- Requires a secure, private home workspace for remote work
- Professional growth opportunities available within the agency
- Answer inbound phone calls to assist Spanish-speaking and English-speaking customers
- Deliver prompt, accurate, and friendly customer service
- Respond to inquiries related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
- Maintain high standards of professionalism and ethical conduct when handling sensitive information
- Demonstrate a strong work ethic and dedication to daily success
- Provide timely and thorough activity reports to the agency
- Stay current with product changes, licensing requirements, technical developments, and ongoing education
- Competitive starting base pay with potential for performance-based increases
- Opportunities for advancement and professional development within the agency
- Supportive and inclusive remote work environment
- Fluent in both English and Spanish (required)
- Ability to obtain a Property & Casualty insurance license within 90 days of employment
- Excellent verbal, written, and listening communication skills
- Strong interpersonal skills and a customer-oriented mindset
- High level of organizational skills and attention to detail
- Ability to maintain confidentiality and handle sensitive information professionally
- Proactive problem solver with the ability to multitask and work in a team environment
- Comfortable learning and using computer functions
- Self-motivated and dedicated to providing outstanding customer service
- Ability to consistently complete tasks accurately and on time
- Bilingual (English/Spanish) with professional phone etiquette
- Demonstrates strong organizational and problem-solving abilities
- Thrives in a fast-paced, remote work environment
- Committed to personal and professional growth
- Displays a high level of integrity and discretion
- This position is with an independent contractor agent of a major insurance company. Employment is not with the parent insurance company.
- Candidates must complete any required licensing and training programs as part of employment.
- Our agency is committed to equal employment opportunity for all individuals, regardless of race, color, religion, gender, national origin, age, disability, or veteran status.
If you are ready to advance your career and have the skills to excel in a Bilingual Customer Service Representative role, we encourage you to apply today by clicking the job application button and joining our dedicated team.