Bilingual Customer Service Representative
Location: Atlanta, GA
Job Type: fulltime
Company: Dan Barracliff - State Farm Agency
Salary: $40000.0 - $80000.0 per year
Category: Insurance
Job Description Apply Now
Are you a bilingual professional fluent in both Spanish and English, passionate about delivering exceptional customer service, and eager to make a difference within a mission-driven agency? This full-time Bilingual Customer Service Representative position offers a dynamic opportunity to support customers, protect their interests, and drive agency growth through proactive service and operational excellence. As a Bilingual Customer Service Representative, you will play a vital role in reinforcing trust and retention with every interaction, ensuring long-term growth and maintaining world-class service standards.
At Barracliff Agency, our mission centers on delivering peace of mind to our loyal customers and protecting the communities we serve. We are committed to building relationships, executing operational excellence, and fostering agency growth through premium marketing strategies. Our core values—enthusiasm, discipline, intentional excellence, extreme ownership, alignment, commitment, and a growth mindset—guide our team’s daily actions and hiring processes. We believe in serving as many households as possible, with a special focus on diverse communities.
As a Bilingual Customer Service Representative, you will be responsible for achieving key service activity targets, including answering a high volume of inbound calls each day, maintaining substantial talk time, and actively supporting cross-sell opportunities. You will ensure every interaction is handled with accuracy and completeness, from policy servicing and billing to claims support and endorsements. You will also proactively identify retention risks and escalate them to the appropriate teams to maintain customer satisfaction and loyalty.
This role emphasizes operational discipline and accuracy. You will be expected to acknowledge and resolve customer and teammate inquiries efficiently, maintain precise documentation in CRM systems, and execute service workflows with consistency. Collaboration is essential; you will communicate with teammates, sales partners, and leadership, contribute solutions, participate in coaching and process improvements, and uphold agency standards and culture.
To excel as a Bilingual Customer Service Representative, you must demonstrate personal and professional excellence, including high standards of accountability, adaptability in high-pressure situations, and a commitment to continuous learning. Core competencies for this role include customer-centricity, emotional intelligence, retention focus, process discipline, attention to detail, problem-solving, effective communication, ownership, coachability, and reliability.
We are seeking candidates with at least one year of relevant industry experience (experience with State Farm is preferred but not required). While there is no specific educational requirement, candidates with active Property & Casualty and Life & Health licenses are preferred. Unlicensed applicants are encouraged to apply, as we offer guidance through the licensing process.
Physical requirements for this full-time Bilingual Customer Service Representative position include the ability to work at a desk during standard business hours. Occasional travel to the agency’s home base may be required, with accommodations provided. We support ergonomic needs, including recommendations for rising desks and walking pads upon request.
Barracliff Agency is deeply committed to diversity and inclusion. We value a workforce that reflects the communities we serve and strive to create an environment where diverse perspectives are not only welcomed but celebrated. We assess all candidates based on ability, drive, and character, fostering inclusion with every interaction.
If you are an enthusiastic and service-oriented individual ready to make a meaningful impact as a Bilingual Customer Service Representative, we encourage you to apply now by clicking the job application button. Join our team and help us continue to deliver world-class experiences to every customer we serve.
Bilingual Customer Service Representative - Summary- Full-time role providing bilingual (Spanish/English) customer support
- Focus on customer retention, accuracy, and agency growth
- Opportunities for professional development and growth
- Supportive, inclusive team culture and mission-driven organization
- Answer 50+ inbound customer calls daily and maintain 2+ hours of talk time
- Pivot cross-sell opportunities to the sales team as appropriate
- Deliver accurate, complete policy servicing, billing, endorsements, and claims support
- Identify and escalate retention risks or coverage gaps
- Maintain precise records in CRM and internal systems
- Resolve inquiries and escalations within 60 minutes
- Collaborate with sales for seamless customer transitions
- Participate in coaching, process improvements, and team meetings
- Model accountability, reliability, and professionalism
- Competitive compensation (details provided during the hiring process)
- Professional development and training opportunities
- Support for licensing requirements if not yet licensed
- Ergonomic support for remote work setup
- Accommodations for required travel
- Fluency in both Spanish and English
- Minimum one year of relevant industry experience (insurance sector preferred)
- Active Property & Casualty and Life & Health licenses preferred (guidance provided for unlicensed candidates)
- Comfortable working at a desk during business hours
- Strong customer service, communication, and organizational skills
- Commitment to diversity, inclusion, and agency values
- Customer-centric with a passion for helping others
- Detail-oriented and able to manage multiple tasks efficiently
- Adaptable, resilient, and open to feedback
- Strong problem-solving and communication skills
- Committed to ongoing learning and professional growth
- Team player with a positive, solutions-focused attitude
- Barracliff Agency is an Equal Opportunity Employer committed to diversity and inclusion
- Applicants may be required to travel for quarterly meetings
- Application process includes a brief assessment prior to interviews
- Join a growing team dedicated to delivering peace of mind to customers
Take the next step in your career as a Bilingual Customer Service Representative. Click the application button to apply today and become part of a team where your skills and passion will make a lasting impact.