Bilingual Customer Service Representative
Location: Denver, CO
Job Type: fulltime
Company: Dan Barracliff - State Farm Agency
Salary: $40000.0 - $80000.0 per year
Category: Insurance
Job Description Apply Now
Bilingual Customer Service Representative (CSR) – Full-time
As a Bilingual Customer Service Representative (CSR), you play a critical role in delivering seamless, high-quality support for both English and Spanish-speaking clients. This is a full-time opportunity designed for individuals with at least one year of experience in customer service, preferably within the insurance industry. You will be part of a dynamic, inclusive team that values operational excellence, customer retention, and relationship management. If you are passionate about helping others, thrive in a fast-paced environment, and are committed to personal and professional growth, this Bilingual Customer Service Representative (CSR) position is an ideal fit. Our mission-driven organization provides a supportive and respectful workplace, welcoming applicants from diverse backgrounds to contribute to our growing community impact.
As a Bilingual Customer Service Representative (CSR), you will handle a high volume of inbound customer inquiries, ensuring each interaction reinforces trust and confidence in the company. The role involves answering over 50 calls per day, maintaining more than two hours of talk time daily, and identifying sales opportunities for the cross-selling team. You are also responsible for accurate and complete policy servicing, including billing, endorsements, and claims support. Attention to detail, operational discipline, and the ability to resolve customer and teammate issues efficiently are essential for success in this role.
Collaboration is key for a Bilingual Customer Service Representative (CSR). You will partner closely with sales and leadership to identify growth opportunities, contribute to process improvements, and support seamless handoffs that enhance the overall customer experience. Your contributions will help drive team cohesion, operational accuracy, and a positive, customer-focused culture.
We value applicants with strong communication abilities in both Spanish and English, excellent listening and problem-solving skills, and a customer-centric mindset. While a Property & Casualty and Life & Health license is preferred, we provide training and support for those who are not yet licensed. The Bilingual Customer Service Representative (CSR) role is an excellent career move for anyone ready to make a meaningful difference and grow with a forward-thinking organization. If you’re prepared to step up, stand out, and own your impact, we encourage you to apply today by clicking the application button.
Bilingual Customer Service Representative – Summary- Serve as a primary point of contact for Spanish and English-speaking customers.
- Deliver world-class customer service and support daily operational excellence.
- Support agency growth by identifying opportunities for retention and cross-selling.
- Uphold the company’s mission to protect and champion its clients and communities.
- Answer and resolve over 50 inbound calls daily, maintaining a high standard of professionalism and empathy.
- Monitor and achieve daily service activity targets, including talk time and cross-sell referrals.
- Ensure policy servicing, billing, endorsements, and claims support are completed accurately and on time.
- Identify and escalate retention risks or coverage gaps to the appropriate team.
- Maintain precise records in CRM and internal systems, ensuring compliance with all protocols.
- Execute service workflows consistently and follow up to ensure task completion.
- Resolve inquiries, escalations, and issues within 60 minutes or less whenever possible.
- Collaborate with teammates, sales partners, and leadership to drive process improvements and seamless transitions.
- Participate in team meetings, coaching sessions, and ongoing training to support agency standards and culture.
- Competitive compensation package (details provided during interview process).
- Comprehensive training for unlicensed candidates, with support for obtaining required insurance licenses.
- Opportunities for career growth and advancement within a mission-driven organization.
- Potential travel to the Atlanta headquarters up to once per quarter, with room and board provided.
- Modern, ergonomic workstations and recommendations for workplace comfort upon request.
- Minimum one year of relevant customer service experience, preferably in the insurance sector.
- Fluency in both Spanish and English required.
- Active Property & Casualty and Life & Health insurance licenses preferred; must be willing to obtain if not currently licensed.
- Strong communication, listening, and problem-solving skills.
- Detail-oriented with strong organizational and documentation abilities.
- Ability to work at a desk for extended periods; familiarity with rising desks and walking pads is a plus.
- Ability to travel up to once per quarter as needed.
- Customer-centric, with a passion for delivering excellent service to both Spanish and English-speaking customers.
- Demonstrates emotional intelligence and resilience in high-pressure situations.
- Strong sense of accountability and ownership for outcomes.
- Proactive learner with a growth mindset and willingness to develop new skills.
- Team player who actively contributes to a positive and inclusive work environment.
- Sales-driven and retention-focused, identifying and acting on cross-selling opportunities.
- Reliable, adaptable, and committed to upholding company values and culture.
- Commitment to diversity and inclusion is central to our hiring and workplace culture.
- No specific education requirement; we value will as much as skill and provide comprehensive training.
- Applicants of all backgrounds, abilities, and identities are encouraged to apply.
- To apply, please submit your resume using the application button. Selected candidates will be invited to complete a short assessment as the next step in the process.
- If you’re ready to make a difference and grow your career, click the application button and join our mission-driven team today.
EEO Statement: At Barracliff Agency, we believe diversity is strength. A workforce that reflects the communities we serve—regardless of race, ethnicity, gender, gender identity, sexual orientation, religion, national origin, age, and ability—is essential to building a world-class, ethical business. We hire talent at all levels based on ability, drive, and character, and actively foster inclusion in every interaction: with our team, our customers, our candidates, and our business partners. Diverse perspectives are more than welcomed on our team. They are expected, respected, and celebrated and unify us.