Bilingual Customer Service Representative
Location: Detroit, MI
Job Type: fulltime
Company: Dan Barracliff - State Farm Agency
Salary: $40000.0 - $80000.0 per year
Category: Insurance
Job Description Apply Now
Bilingual Customer Service Representative positions are in high demand, especially within the insurance and financial services sectors, due to the growing need for professionals who can communicate effectively in both Spanish and English. As a Bilingual Customer Service Representative (CSR), you will leverage your language skills and customer service expertise to deliver exceptional support to clients, strengthen customer relationships, and help drive organizational growth. This full-time role offers the flexibility of remote work while providing opportunities for professional development and advancement.
Bilingual Customer Service Representative - Summary
Bilingual Customer Service Representative - SummaryThe Bilingual Customer Service Representative plays a crucial role in maintaining high standards of service excellence. Professionals in this position are responsible for reinforcing client trust and satisfaction through each customer interaction. The role focuses on supporting customer needs, addressing policy inquiries, and executing operational tasks that directly contribute to retention and growth. Working remotely, the Bilingual Customer Service Representative collaborates with a dynamic team, upholds company values, and participates in ongoing training and development to ensure best-in-class service delivery. The company’s mission centers on protecting communities and empowering employees to make a positive impact every day.
Duties & Responsibilities- Respond to 50+ inbound customer inquiries daily, providing accurate, timely, and courteous support in both Spanish and English.
- Maintain a minimum of 2 hours of daily talk time to ensure thorough client engagement and service.
- Identify opportunities for cross-selling and refer at least two products per day to the sales team.
- Ensure 100% accuracy in policy servicing, billing, endorsements, and claims support.
- Proactively identify customer retention risks or coverage gaps and escalate as appropriate.
- Maintain precise documentation and records in CRM and internal systems.
- Uphold response standards by resolving customer and team inquiries within 60 minutes or less.
- Participate in team meetings, coaching sessions, and process improvement initiatives.
- Collaborate closely with sales teams to ensure seamless transitions and superior customer experience.
- Model professionalism, reliability, and positive energy in all interactions.
- Monitor and improve operational workflows, ensuring compliance and task completion.
- Uphold company standards and contribute to a positive, inclusive workplace culture.
- Competitive compensation package based on experience and qualifications.
- Comprehensive benefits, including health insurance options and paid time off.
- Opportunities for professional development and career advancement.
- Remote work flexibility and support for ergonomic workspace solutions.
- Travel opportunities to attend quarterly team events, with expenses covered.
- At least one year of relevant industry experience in customer service, preferably within insurance or financial services.
- Bilingual proficiency in Spanish and English is required.
- Active Property & Casualty and Life & Health insurance licenses preferred; unlicensed candidates may be supported through the licensing process.
- No specific educational requirement; candidates are evaluated based on ability, drive, and character.
- Strong communication and interpersonal skills, with a customer-centric mindset.
- Proficiency with CRM and internal documentation systems.
- Ability to work independently and as part of a remote team.
- Demonstrates ownership, accountability, and reliability in all aspects of the role.
- Possesses strong emotional intelligence and resilience in high-pressure situations.
- Thrives in a fast-paced, dynamic environment and adapts quickly to change.
- Exhibits excellent attention to detail, accuracy, and process discipline.
- Is growth-driven, coachable, and eager to learn and develop new skills.
- Culturally aligned with an inclusive, mission-driven organization.
- Committed to delivering world-class customer service and supporting team success.
- This Bilingual Customer Service Representative position is a remote, full-time opportunity.
- Must be able to work standard business hours at a dedicated desk environment.
- Quarterly travel to company headquarters is required; accommodations are provided.
- The company is committed to fostering diversity, equity, and inclusion at all levels.
- Applicants will be required to complete a brief assessment as part of the application process.
- Working with this organization offers the chance to serve a growing number of communities and make a meaningful impact daily.
If you are passionate about delivering outstanding service and want to grow your career as a Bilingual Customer Service Representative, we encourage you to click the job application button and apply now. Join a team that values diversity, supports your personal and professional development, and is committed to making a difference in the communities we serve.