Bilingual Customer Service Representative
Location: Portland, OR
Job Type: fulltime
Company: Dan Barracliff - State Farm Agency
Salary: $40000.0 - $80000.0 per year
Category: Insurance
Job Description Apply Now
The role of a Bilingual Customer Service Representative is essential for organizations dedicated to delivering outstanding service to a diverse client base. As a Bilingual Customer Service Representative, you will leverage your fluency in both Spanish and English to support customers, resolve inquiries, and ensure a positive experience in every interaction. This position is ideal for professionals who thrive in a fast-paced environment, are passionate about customer advocacy, and enjoy serving as a critical link between the company and its clients. Full-time Bilingual Customer Service Representative roles are in high demand within organizations that value inclusivity and customer trust.
At Barracliff Agency, our mission is to deliver peace of mind, protect communities, and serve our customers with integrity and dedication. By joining our team as a Bilingual Customer Service Representative, you contribute to this mission by providing world-class support, helping drive agency growth, and reinforcing the trust that our customers place in us every day. Our agency's expansion across multiple states offers you the opportunity to be part of a vibrant, growth-driven team that values excellence, collaboration, and professional development.
Working as a Bilingual Customer Service Representative allows you to apply your communication and problem-solving skills in a meaningful way. You will engage with customers through inbound calls, assist with policy and billing inquiries, identify retention opportunities, and collaborate with cross-functional teams to ensure seamless service delivery. The role also involves maintaining accurate records, executing service workflows, and contributing to process improvements across the organization. If you are ready to be part of a team that values diversity, accountability, and personal growth, apply now to become a Bilingual Customer Service Representative and make a lasting impact on the communities we serve.
Bilingual Customer Service Representative - Summary- Serve as the first point of contact for Spanish- and English-speaking customers, delivering exceptional service through every interaction.
- Support retention and agency growth by ensuring customer satisfaction, identifying service needs, and escalating opportunities for cross-selling.
- Promote agency values of enthusiasm, discipline, excellence, ownership, alignment, and a commitment to continuous improvement.
- Manage a high volume of inbound customer calls (50+ per day) and maintain at least 2 hours of daily talk time.
- Provide accurate, complete, and timely service in areas such as policy servicing, billing, endorsements, and claims support.
- Identify potential retention risks, coverage gaps, or upsell opportunities and coordinate with the sales team as appropriate.
- Acknowledge and resolve customer and teammate inquiries or escalations within 60 minutes or less.
- Maintain detailed records and documentation in CRM and internal systems.
- Execute service workflows, ensure follow-up, and complete assigned tasks to standard.
- Monitor processes to prevent errors and proactively address any service issues before they impact the customer experience.
- Collaborate effectively with sales, leadership, and colleagues to ensure seamless transitions and agency growth.
- Participate actively in coaching, process improvements, and team meetings.
- Demonstrate reliability, professionalism, and positive energy in all interactions.
- Competitive salary package aligned with experience and industry standards.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Opportunities for professional development and advancement within the agency.
- Work-life balance, with standard business hours and support for ergonomic work environments.
- Quarterly travel to agency headquarters with covered room and board expenses.
- At least one year of relevant customer service experience, preferably within the insurance industry.
- Fluency in both Spanish and English (verbal and written).
- Active Property & Casualty and Life & Health insurance licenses preferred; willingness to obtain if not yet licensed, with company support.
- Strong communication, problem-solving, and interpersonal skills.
- No specific education requirement; focus on will and skill. Training and coaching will be provided.
- Ability to work independently from a home office and travel quarterly as needed.
- Customer-centric mindset with strong emotional intelligence and a focus on retention.
- Disciplined, detail-oriented, and committed to accuracy in all aspects of work.
- Proactive communicator and team player who contributes solutions and embraces growth opportunities.
- Resilient and adaptable in high-pressure situations, with a strong sense of accountability and ownership.
- Open to ongoing learning, coaching, and process improvement.
- Barracliff Agency is committed to building a diverse and inclusive workforce that reflects the communities it serves.
- All hiring decisions are based on ability, drive, and character, with a strong emphasis on fostering inclusion and respect for all team members.
- Applicants will be required to complete a brief assessment as part of the hiring process to ensure alignment with agency values and standards.
- If you are ready to make a difference and grow your career as a Bilingual Customer Service Representative, click the application button to apply now and join our mission-driven team.
At Barracliff Agency, diversity is regarded as a strength, and applicants from all backgrounds are encouraged to apply. We foster a culture where diverse perspectives are expected, respected, and celebrated, unifying our team and enhancing our service to customers.
If you are ready to step in, stand out, and own your impact as a Bilingual Customer Service Representative, submit your application today. We look forward to learning how you can contribute to our vision of delivering world-class service and protecting the communities we serve.