Bilingual Customer Service Representative
Location: Chicago, IL
Job Type: fulltime
Company: Dan Barracliff - State Farm Agency
Salary: $40000.0 - $80000.0 per year
Category: Insurance
Job Description Apply Now
Bilingual Customer Service Representative positions are essential in today’s diverse and dynamic service environments. As a Bilingual Customer Service Representative, your fluency in both Spanish and English enables you to deliver exceptional support and assistance to a wide range of clients and customers. Companies in the insurance and financial services sectors rely on professionals in this role to uphold high standards of service, ensure customer satisfaction, and contribute to organizational growth. This Bilingual Customer Service Representative opportunity is a full-time, remote position, offering flexibility and exposure to a collaborative, mission-driven team. As a member of a growing agency, you will play a key part in delivering operational excellence and supporting community-focused initiatives.
Bilingual Customer Service Representative - SummaryAs a Bilingual Customer Service Representative, you will be responsible for supporting customer relationships by providing accurate, efficient service in both English and Spanish. You will assist with policy servicing, billing, claims support, and cross-selling opportunities, ensuring every interaction strengthens trust and retention. The role offers the chance to work remotely while connecting with a supportive team that values discipline, growth, and community impact. You will thrive in an environment that emphasizes operational accuracy, team collaboration, and professional development.
Duties & Responsibilities- Handle 50+ inbound customer calls daily, providing support in both English and Spanish
- Maintain a minimum of two hours of daily talk time with customers
- Identify cross-sell opportunities and pivot leads to the sales team as appropriate
- Ensure 100% accuracy and completeness in policy servicing, endorsements, billing, and claim support
- Proactively identify potential retention risks or coverage gaps and escalate as needed
- Resolve customer and teammate inquiries or issues within 60 minutes
- Maintain precise records in CRM and internal systems, ensuring data integrity
- Execute service workflows consistently and ensure all follow-up tasks are completed
- Collaborate with sales and other internal teams to ensure seamless customer experiences
- Participate in coaching, ongoing training, and team meetings to support process improvement
- Uphold company standards, demonstrating professionalism, reliability, and a positive attitude
- Competitive salary structure, commensurate with experience and licensure
- Comprehensive benefits package (details provided during interview process)
- Remote work flexibility
- Opportunities for professional development and advancement within the agency
- Travel to headquarters is required up to once per quarter (room and board provided)
- Support for ergonomic workstations, including recommendations for rising desks and walking pads
- Fluency in Spanish and English, both verbal and written, is required
- At least one year of relevant industry experience, preferably within the insurance sector
- Active Property & Casualty and Life & Health licenses preferred (or willingness to obtain with company support)
- Strong communication, accuracy, and attention to detail
- Ability to work independently in a remote environment and manage time effectively
- Comfort using CRM and internal documentation systems
- Commitment to upholding company’s mission and core values
- Demonstrates a customer-centric mindset and a passion for helping others
- Possesses emotional intelligence and strong problem-solving skills
- Shows adaptability, resilience, and a growth-oriented attitude
- Has proven ability to work collaboratively as part of a remote team
- Is highly coachable, reliable, and driven by results
- Values diversity, inclusion, and ethical business practices
- The company’s mission is to deliver peace of mind and protect communities through exemplary customer service
- Core values include enthusiasm, discipline, excellence, ownership, alignment, and a growth mindset
- No specific education requirement; focus is on ability, drive, and character
- Physical requirements include working at a desk during standard business hours
- Commitment to diversity and inclusion is central to the organization’s hiring and operational philosophy
- Diverse backgrounds and perspectives are welcomed and celebrated
If you are a motivated professional ready to make a difference as a Bilingual Customer Service Representative, we encourage you to apply today by clicking the job application button. Join a team where your contributions are valued and your growth is supported!
Equal Opportunity Employer Statement: At Barracliff Agency, we believe diversity is strength. A workforce that reflects the communities we serve—regardless of race, ethnicity, gender, gender identity, sexual orientation, religion, national origin, age, or ability—is essential to building a world-class, ethical business. We hire talent at all levels based on ability, drive, and character, and actively foster inclusion in every interaction: with our team, our customers, our candidates, and our business partners. Diverse perspectives are more than welcomed on our team. They are expected, respected and celebrated and unify us.