Bilingual Customer Service Representative
Location: Las Vegas, NV
Job Type: fulltime
Company: Dan Barracliff - State Farm Agency
Salary: $40000.0 - $80000.0 per year
Category: Insurance
Job Description Apply Now
The Bilingual Customer Service Representative plays a critical role in fostering strong customer relationships and delivering exceptional service to a growing, diverse client base. As a Bilingual Customer Service Representative, you will engage with customers in both English and Spanish, ensuring that every interaction strengthens trust, retention, and satisfaction. This position is integral to supporting agency growth by consistently executing operational excellence and upholding world-class service standards.
In this full-time remote role, the Bilingual Customer Service Representative is responsible for handling a high volume of inbound customer calls, managing policy servicing needs, identifying retention risks, and supporting cross-functional teams. Your efforts will contribute to the company’s mission of delivering peace of mind and protecting the communities it serves. The organization values inclusion and diversity, welcoming applicants from all backgrounds to apply for the Bilingual Customer Service Representative role.
By joining the team as a Bilingual Customer Service Representative, you will be part of a dynamic environment that values continuous improvement and professional growth. The agency is committed to providing ongoing training and support, ensuring that all employees are equipped to deliver outstanding service and drive positive outcomes for both customers and the organization.
Bilingual Customer Service Representative - Summary- Deliver world-class service experiences to customers in both English and Spanish.
- Protect and foster customer relationships through effective communication and operational discipline.
- Support agency growth by identifying cross-sell opportunities and collaborating with sales partners.
- Maintain high standards of accuracy, professionalism, and reliability in every customer interaction.
- Contribute to a diverse, inclusive, and mission-driven workplace that champions community values.
- Answer 50+ inbound calls daily, providing prompt and courteous assistance in English and Spanish.
- Maintain a minimum of 2 hours of daily talk time with customers to address inquiries and resolve concerns.
- Identify and refer cross-sell opportunities to the sales team.
- Ensure 100% accuracy in policy servicing, billing, endorsements, and claims support.
- Proactively identify retention risks and escalate as needed to appropriate sales team members.
- Resolve customer and teammate inquiries, escalations, and issues within 60 minutes or less.
- Keep precise records and documentation in CRM and internal systems.
- Consistently execute service workflows and ensure timely follow-up and completion of tasks.
- Monitor processes to prevent errors and maintain a seamless customer experience.
- Collaborate with sales partners for smooth handoffs and transitions, minimizing customer disruption.
- Participate in team meetings, coaching sessions, and process improvement initiatives.
- Uphold company standards, demonstrating professionalism and a positive attitude.
- Competitive compensation package commensurate with industry standards.
- Comprehensive training and development opportunities to support career growth.
- Opportunities for advancement within a rapidly expanding agency.
- Support for obtaining necessary industry licenses if not already held.
- Inclusive workplace culture that values diversity and fosters belonging.
- Benefits package details provided during the interview process.
- Minimum of one year of relevant industry experience, preferably in a similar customer service environment.
- Fluency in both English and Spanish is required.
- Active Property & Casualty and Life & Health licenses preferred, or willingness to obtain them with company support.
- Strong attention to detail and accuracy in handling customer information.
- Excellent communication, problem-solving, and listening skills.
- Ability to work independently in a remote environment and uphold high standards of accountability.
- Commitment to ongoing learning and skill development.
- No specific education requirement; assessment of ability, drive, and character is prioritized.
- Customer-centric and focused on delivering positive outcomes in every interaction.
- Emotionally intelligent, adaptable, and able to thrive in high-pressure situations.
- Disciplined, reliable, and able to manage time and tasks efficiently.
- Coachable and open to feedback, with a growth-driven mindset.
- Works collaboratively with diverse teams and contributes positively to company culture.
- Demonstrates strong ownership, accountability, and a desire to make a meaningful impact.
- Seeks opportunities for personal and professional growth and embraces continuous improvement.
- Physical requirements include the ability to work at a desk during scheduled hours.
- Periodic travel to the company’s home base may be required, with travel accommodations provided.
- The company is dedicated to fostering a diverse and inclusive workplace where all individuals are valued and respected.
- Applicants are encouraged to apply regardless of background, as inclusion and diversity are central to the company’s mission.
- If you are ready to step in, stand out, and own your impact as a Bilingual Customer Service Representative, click the job application button to apply today.
At Barracliff Agency, diversity is a strength, and the team is committed to hiring talent at all levels based on ability, drive, and character. Diverse perspectives are welcomed, respected, and celebrated, providing a unifying foundation for the organization. If you are passionate about customer service and eager to make a difference, submit your application to join the team as a Bilingual Customer Service Representative.