Bilingual Customer Service Representative
Location: THE WOODLANDS, TX
Job Type: parttime
Company: State Farm Agency - The Woodlands, TX
Salary: $14.0 - $16.0 per hour
Category: Insurance
Job Description Apply Now
The role of Bilingual Customer Service Representative is a key position for individuals fluent in both Spanish and English who are passionate about delivering high-quality customer service in an insurance agency environment. This opportunity is available in The Woodlands, TX, and offers both full-time and part-time employment types, making it a flexible option for candidates seeking a rewarding career in a dynamic industry. As a Bilingual Customer Service Representative, you will be the primary point of contact for clients, supporting their insurance needs and ensuring they receive exceptional service in both languages.
The position is ideal for candidates who are motivated self-starters and thrive in a fast-paced setting. You will be responsible for establishing and nurturing customer relationships, educating clients about available insurance products, and following up to ensure client satisfaction. This role requires a strong commitment to customer service, the ability to communicate effectively in Spanish and English, and a willingness to pursue and maintain a Property and Casualty insurance license to support the agency’s operations.
Working as a Bilingual Customer Service Representative in The Woodlands, TX, provides a unique opportunity to serve a diverse community while growing your professional skills in the insurance field. The agency offers a supportive team environment and the chance to develop valuable industry experience that can pave the way for career advancement. Full-time and part-time positions are both available, with competitive pay, performance bonuses, and a comprehensive benefits package for eligible employees.
As part of your responsibilities, you will deliver prompt, accurate, and friendly service, using a needs-based review process to guide and educate customers about their insurance options. You will be proactive in your approach to problem-solving and dedicated to ensuring all client interactions are handled with the utmost professionalism. The agency values individuals who are detail-oriented, organized, and capable of multi-tasking, as these skills are essential for success in this role. You will also be expected to remain current with product changes, industry developments, and ongoing education requirements.
By joining the team as a Bilingual Customer Service Representative, you will have access to valuable training and the potential for growth within the organization. The agency is committed to fostering a positive work environment where all team members can excel and achieve their career goals. If you are ready to take the next step in your career and make a meaningful impact in a customer-focused setting, we encourage you to apply for this position today by clicking the job application button.
Bilingual Customer Service Representative - Summary- Serve as a primary contact for Spanish and English-speaking clients in an insurance agency setting
- Deliver high-quality customer service and support for insurance products
- Flexible full-time and part-time employment types available in The Woodlands, TX
- Opportunities for career advancement in a supportive and growth-oriented environment
- Establish and maintain positive customer relationships, offering follow-up as needed
- Provide prompt, accurate, and friendly customer service in both Spanish and English
- Educate clients on insurance options using a customer-focused needs assessment
- Maintain a strong work ethic and commitment to daily success
- Proactively solve client issues and deliver timely activity reports to the agent
- Stay updated on product changes, licensing, and technical developments
- Collaborate with team members and contribute to a positive work environment
- Competitive hourly wage with bonus and commission opportunities
- Full-time and part-time positions offered to meet diverse scheduling needs
- PTO (vacation and personal/sick days) for eligible full-time employees
- Life insurance and SIMPLE IRA with employer contribution for full-time employees
- Valuable industry experience and opportunities for professional advancement
- Fluency in Spanish and English is required
- Must be willing and able to obtain a Property and Casualty insurance license
- Excellent interpersonal, communication, and organizational skills
- Self-motivated, detail-oriented, and proactive in problem solving
- Ability to work effectively in a team and multi-task in a busy environment
- Commitment to delivering high-standard customer service
- Ability to learn and utilize computer functions related to the role
- Pride in accurate and timely completion of work
- Bilingual in Spanish and English, with strong communication abilities
- Customer-focused and dedicated to building client relationships
- Motivated, organized, and detail-oriented with a proactive approach
- Interest in insurance industry and willingness to pursue necessary licensing
- Team player who thrives in a fast-paced, dynamic work environment
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies
- Employees of State Farm agents must complete all applicable licensing and training requirements
- State Farm agents are independent contractors who hire their own employees; employees are not employees of State Farm
- The Woodlands, TX, is a vibrant area offering a great environment for professional and personal growth
If you are motivated to excel as a Bilingual Customer Service Representative and meet the requirements listed, take the next step in your career by clicking the job application button to apply. We look forward to reviewing your application and discussing the opportunity to join our growing team.