Bilingual Customer Service Representative
Location: MANHASSET, NY
Job Type: fulltime
Company: Chris Alfaro - State Farm Agency
Salary: $41200.0 - $54000.0 per year
Category: Customer Service
Job Description Apply Now
Bilingual Customer Service Representative (CSR) positions are in high demand due to the growing need for professionals who can effectively communicate with diverse customer bases. This role is especially suited for individuals fluent in both English and Spanish, offering the opportunity to build strong customer relationships and deliver outstanding service within the insurance industry. As a Bilingual Customer Service Representative, you will play a crucial role in supporting business operations, delivering exceptional experiences, and fostering customer loyalty through value-driven conversations.
As a Bilingual Customer Service Representative, you will be responsible for engaging with customers, addressing their needs, and providing comprehensive assistance on a variety of insurance-related inquiries. This position requires a proactive approach, a dedication to customer satisfaction, and the ability to thrive in a dynamic environment. The ideal candidate will possess outstanding communication skills, a commitment to learning, and a passion for helping others. This is a full-time opportunity to join a reputable insurance agency as a valued team member, with the potential for career growth and advancement.
Working as a Bilingual Customer Service Representative offers a rewarding experience and the chance to develop valuable skills in customer service, insurance knowledge, and sales support. This position is tailored for motivated self-starters who are eager to contribute to the success of the agency and willing to pursue necessary licensing in Property & Casualty, as well as Life and Health insurance. By joining this team, you will receive comprehensive training, competitive compensation, and a supportive work environment that encourages professional development.
The agency is located in a vibrant area, providing employees with access to a thriving community and excellent local amenities. The company is committed to creating an inclusive, diverse, and welcoming workplace, ensuring equal opportunities for all qualified candidates. If you are ready to take the next step in your career and make a meaningful impact as a Bilingual Customer Service Representative, we encourage you to apply today by clicking the job application button.
Bilingual Customer Service Representative - Summary- Serve as a primary point of contact for customers, delivering support in both English and Spanish.
- Assist clients with policy inquiries, claims, billing, and general insurance questions.
- Engage in value-based conversations to educate customers on insurance options.
- Maintain a high level of professionalism and commitment to customer satisfaction.
- Contribute to the agency's growth and success through proactive service.
- Establish and nurture customer relationships, providing timely follow-up as needed.
- Respond promptly and accurately to customer inquiries regarding insurance policies, eligibility, coverages, claims, billing, and policy changes.
- Utilize a customer-focused, needs-based review process to recommend appropriate insurance solutions.
- Maintain strong work ethic and demonstrate total commitment to daily success.
- Collaborate with team members to achieve agency goals and deliver remarkable service.
- Submit detailed activity reports and updates to agency leadership.
- Base salary with performance-based bonus opportunities.
- License reimbursement for required insurance certifications.
- Paid time off, including vacation and personal/sick days.
- 401(k) plan with employer match.
- Ongoing training and valuable industry experience.
- Opportunities for professional growth and advancement within the agency.
- Bilingual proficiency in English and Spanish (required).
- Exceptional interpersonal and communication skills, both written and verbal.
- Strong organizational skills and attention to detail.
- Self-motivated and results-driven, with the ability to multitask effectively.
- Desire to learn new computer functions and insurance products.
- Proactive approach to problem-solving and customer service.
- Ability to work collaboratively in a team-oriented environment.
- Willingness to obtain Property & Casualty license and Life & Health license.
- Commitment to ongoing professional development and remaining current on industry changes.
- Energetic, positive, and eager to support business growth.
- Dedicated to providing an outstanding customer experience in every interaction.
- Detail-oriented and takes pride in accurate, timely work.
- Possesses a strong sense of initiative and accountability.
- Motivated to succeed and advance within the organization.
- This position is with an independent contractor agent, not with the parent insurance company.
- Employees of independent agents must successfully complete all applicable licensing and training requirements.
- Independent agents are responsible for hiring their own employees.
- All applicants will be considered without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
- If you are motivated to excel in this Bilingual Customer Service Representative role, apply now by clicking the job application button to begin your journey toward a rewarding career.