Bilingual Customer Service Representative
Location: Germantown, MD
Job Type: fulltime
Company: Jay Jarvis State Farm
Salary: $30000.0 - $50000.0 per year
Category: Customer Service
Job Description Apply Now
Are you a bilingual professional fluent in Spanish and English seeking to grow your career in a dynamic and supportive environment? We are looking for a dedicated Bilingual Customer Service Representative to join our team. This full-time role is central to maintaining high service standards, responding promptly to customer inquiries, and ensuring customer satisfaction. As a Bilingual Customer Service Representative, you will play a key role in delivering outstanding customer experiences, helping resolve issues, and supporting daily operations. Our office fosters a welcoming and collaborative culture, and we value individuals who are enthusiastic about helping others and excel in communication.
Located in Germantown, MD, our organization provides comprehensive training for individuals with the right attitude and a passion for customer service, making it an excellent opportunity for those looking to start or advance their career in the insurance industry. The Bilingual Customer Service Representative position offers a clear pathway for professional growth and development, while providing meaningful interactions with a diverse client base.
In your role as a Bilingual Customer Service Representative, you will manage incoming calls, provide detailed information about products and services, and resolve any issues customers may encounter with accuracy and efficiency. You will also be responsible for keeping meticulous records of customer interactions, processing account documents, and ensuring that all procedures align with office standards. The ideal candidate enjoys working with people, has strong computer skills, is comfortable with multitasking, and can thrive in a fast-paced environment.
Our Germantown, MD location offers a vibrant community and a thriving business environment, making it an ideal place to build your professional network and advance your career. If you are motivated, bilingual in Spanish and English, and eager to make a difference in the lives of our customers, we encourage you to apply for the Bilingual Customer Service Representative position today by clicking the job application button below.
Bilingual Customer Service Representative - Summary- Full-time position supporting daily front office and customer service operations
- Engage with customers via phone, email, and in-person to address inquiries and resolve issues
- Collaborate with a supportive team in a professional office environment
- Opportunity for career development and advancement within the organization
- Provide comprehensive product and service information to customers
- Efficiently manage incoming and outbound calls, ensuring prompt and accurate responses
- Resolve customer issues, complaints, and inquiries with professionalism and empathy
- Follow up with customers to ensure complete resolution of concerns
- Maintain detailed and accurate records of customer interactions, process accounts, and file documents as required
- Collaborate with team members to achieve office goals and maintain high customer satisfaction
- Assist with administrative tasks and office operations as needed
- Competitive base pay with bonus opportunities
- PTO including vacation and personal/sick days
- Valuable hands-on experience in the insurance industry
- Potential for professional growth and advancement within the office
- Bilingual proficiency in Spanish and English is required
- Strong phone handling skills, active listening, and effective communication abilities
- Comfort and confidence in making outbound calls
- Ability to empathize with clients and advocate on their behalf
- Excellent problem-solving skills and attention to detail
- Proficiency with computers and office software
- Ability to multitask, prioritize, and manage time effectively
- Willingness to obtain a Property and Casualty insurance license (training provided)
- Friendly, outgoing, and professional demeanor
- Motivated to help others and deliver positive customer experiences
- Patient, empathetic, and a strong communicator
- Works well independently and as part of a team
- Desire to grow and advance within the office
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
- Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.
- State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
- We are committed to providing an inclusive and welcoming work environment for all candidates.
If you are eager to join a reputable organization and make a positive impact as a Bilingual Customer Service Representative, click the job application button now to submit your application. We look forward to considering you for this rewarding opportunity.