Bilingual Customer Service Representative
Location: ATLANTA, GA
Job Type: fulltime
Company: Kerry Mitchell - State Farm Agency
Salary: $40000.0 - $60000.0 per year
Category: Insurance
Job Description Apply Now
Bilingual Customer Service Representative
As a Bilingual Customer Service Representative, you will deliver exceptional client support and build meaningful connections with customers in both English and Spanish. This dynamic, full-time opportunity involves joining a respected insurance agency team, where you will play a pivotal role in ensuring customer satisfaction and supporting business growth. The position is ideal for self-motivated, energetic professionals eager to help clients with their insurance needs while gaining valuable industry experience.
Our agency values professionals who are passionate about helping others and who excel in a fast-paced, customer-centric environment. You will have the chance to grow your skills, access advancement opportunities, and contribute to a team that prioritizes both personal and professional development. If you are detail-oriented, organized, and committed to providing outstanding customer experiences, you are encouraged to apply for this rewarding Bilingual Customer Service Representative position.
Bilingual Customer Service Representative - Summary- Serve as the primary point of contact for customers, delivering accurate and timely service in English and Spanish.
- Build and maintain positive relationships with clients, supporting their needs and fostering loyalty to the agency.
- Educate customers about available insurance products and policy options using a needs-based, consultative approach.
- Support the agency's growth by identifying customer needs and recommending appropriate solutions.
- Establish and maintain strong customer relationships through consistent follow-up and proactive communication.
- Respond promptly and professionally to customer inquiries regarding insurance eligibility, coverages, policy changes, transfers, claims, and billing questions.
- Utilize a customer-focused process to review and explain insurance options, ensuring clients make informed decisions.
- Demonstrate a high level of accuracy and attention to detail in all interactions and documentation.
- Maintain a positive, dedicated work ethic and contribute to the overall success of the team every day.
- Provide timely, thorough activity reports and updates to agency leadership.
- Stay current on product changes, licensing requirements, technical developments, and ongoing education relevant to the insurance industry.
- Collaborate with team members to deliver a seamless customer experience and achieve agency goals.
- Competitive base salary with performance-based bonus opportunities.
- PTO including vacation and personal/sick days.
- Comprehensive health insurance coverage.
- 401(k) retirement plan for long-term financial security.
- Valuable on-the-job experience and professional growth potential within the agency.
- Opportunities for advancement based on performance and initiative.
- Fluency in both English and Spanish required.
- Excellent interpersonal skills with a customer-first attitude.
- Strong written, verbal, and listening communication skills.
- Proven organizational skills and the ability to multitask in a fast-paced environment.
- Self-motivated, detail-oriented, and proactive in problem-solving.
- Demonstrated ability to work well independently and as part of a collaborative team.
- Technical proficiency with computers and the ability to learn new functions quickly.
- Commitment to delivering timely and accurate work results.
- Ability to obtain Property & Casualty license and Life & Health license as required by the agency; support for licensing provided if needed.
- Willingness to participate in ongoing training and continuing education to remain up to date with industry standards and requirements.
- Enthusiastic about helping customers and delivering remarkable service in both English and Spanish.
- Driven to achieve goals and contribute to the agency’s success.
- Quick learner who adapts well to new challenges and regulatory changes.
- Comfortable using customer relationship management tools and technology.
- Values ethical conduct and maintains confidentiality with sensitive information.
- This is an opportunity to join a thriving insurance agency team in a supportive, professional environment.
- Selected candidates must complete any relevant licensing and training programs as required for the role.
- This position is employed by an independent contractor insurance agent and not by the parent insurance company.
- Candidates seeking a collaborative atmosphere with strong potential for career development are encouraged to apply.
- If you are ready to advance your career as a Bilingual Customer Service Representative, click the job application button today to start your journey with our team.
- We are committed to providing equal employment opportunities and comply with all applicable employment laws.
Take the next step in your professional journey and apply now to become a valued member of our agency as a Bilingual Customer Service Representative. Your skills and enthusiasm can make a real difference in our clients’ lives and your own career growth.