Bilingual Customer Service Representative
Location: Denver, CO
Job Type: fulltime
Company: Marinelly Toro-Mejia - State Farm Agency
Salary: $43680.0 - $43680.0 per year
Category: Insurance
Job Description Apply Now
The role of Bilingual Customer Service Representative is an excellent opportunity for motivated individuals fluent in both Spanish and English to join a dynamic insurance team. This position is designed for candidates who are enthusiastic about delivering exceptional customer experiences, are eager to learn, and are committed to supporting clients in their insurance needs. While prior insurance experience is not required, the willingness to obtain necessary industry licenses such as Property & Casualty, as well as Life and Health, is essential. Training and support will be provided for the right candidate, making this a great entry point into a rewarding career with advancement potential.
As a Bilingual Customer Service Representative, you will be at the forefront of client engagement, ensuring every interaction is handled with professionalism and care. This role emphasizes the importance of clear communication and relationship-building, as it involves responding to client inquiries, educating clients about available insurance products, and providing ongoing support throughout the policy lifecycle. Your ability to communicate effectively in both Spanish and English will play a crucial role in serving a diverse client base and ensuring their needs are met efficiently.
This position offers a structured environment where teamwork and individual initiative are equally valued. As part of a supportive team, you will have the opportunity to gain valuable experience, develop your professional skills, and grow your career within the insurance industry. The organization is committed to fostering a workplace that encourages personal growth, continuous learning, and a dedication to customer service excellence.
Working as a Bilingual Customer Service Representative also means you will be expected to stay current with industry changes, licensing requirements, and technical developments. This commitment to ongoing education ensures that you can provide clients with the most accurate and up-to-date information regarding their insurance options. If you are self-motivated, detail-oriented, and thrive in a fast-paced environment, this role provides a rewarding path for career advancement.
By joining this insurance team, you will contribute to a mission focused on building long-lasting client relationships, providing value-based solutions, and supporting clients in making informed decisions about their insurance needs. Your dedication to customer service, organizational skills, and proactive approach to problem-solving will be key to your success in this role. If you are ready to take the next step in your professional journey and make a meaningful impact, apply now by clicking the job application button.
Bilingual Customer Service Representative - Summary- Client-facing role supporting Spanish and English-speaking customers
- Entry-level opportunity with training provided
- Focus on customer satisfaction, education, and policy management
- Pathway for career growth within the insurance sector
- Establish and maintain strong customer relationships
- Follow up with clients regarding their policies and coverage needs
- Deliver prompt, accurate, and friendly customer service
- Respond to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing questions
- Utilize needs-based reviews to educate clients on insurance options
- Provide activity reports to management as required
- Maintain up-to-date knowledge of insurance products, licensing requirements, and industry developments
- Contribute to a positive and productive team environment
- Competitive hourly pay
- Opportunities for valuable hands-on experience
- Growth potential and advancement opportunities within the office
- Support for obtaining necessary industry licenses (Property & Casualty, Life and Health)
- Fluency in Spanish and English
- Excellent interpersonal, written, verbal, and listening skills
- Strong organizational abilities
- Self-motivated and proactive approach
- Attention to detail and commitment to accuracy
- Ability to learn and utilize computer functions relevant to the role
- Ability to multi-task and work effectively in a team environment
- Must be able to obtain Property & Casualty license and Life and Health license
- Commitment to continuing education and staying current with industry standards
- Bilingual (Spanish/English) communicator with a passion for customer service
- Energetic, people-oriented, and dedicated to supporting clients
- Thrives in a collaborative, fast-paced setting
- Desires a career with growth and advancement possibilities
- Proactive in problem-solving and committed to team success
- This position is with an independent contractor agent and not with State Farm Insurance Companies
- Employment is contingent upon successful completion of applicable licensing and training requirements
- State Farm agents are independent contractors who hire their own employees
- Employees of State Farm agents are not employees of State Farm
If you are ready to make a difference and advance your career in a supportive, growth-oriented environment, take the next step by clicking the job application button to apply for the Bilingual Customer Service Representative position today.