Bilingual Customer Service Representative
Location: Gaithersburg, MD
Job Type: fulltime
Company: Christian Durand - State Farm Agency
Salary: $45000.0 - $90000.0 per year
Category: Insurance
Job Description Apply Now
The Bilingual Customer Service Representative position offers a dynamic opportunity for individuals fluent in both Spanish and English to deliver exceptional customer support and sales services in a fast-paced insurance environment. This full-time role is based in Gaithersburg, MD, where you will be part of a reputable insurance agency dedicated to providing outstanding value and service to its clientele. As a Bilingual Customer Service Representative, you will have the chance to engage with a diverse customer base, build meaningful relationships, and play a pivotal role in the growth and success of the organization. Comprehensive training is provided, making this a perfect opportunity for motivated candidates eager to start or advance their career in insurance and sales.
The insurance industry values professionals who can communicate effectively with a broad range of clients. As a Bilingual Customer Service Representative, your fluency in Spanish and English will help ensure clients receive clear, accurate information about available insurance products and services. You will be the first point of contact for inquiries, claims, policy changes, and more, providing a high level of service that reflects the agency's commitment to customer satisfaction. The agency fosters a supportive work culture where initiative, reliability, and professionalism are recognized and rewarded.
This position is ideal for self-starters who are enthusiastic about helping others and enjoy engaging with people. You will participate in lead development, appointment scheduling, and the identification of customer needs, all while working closely with customers to ensure they have the coverage and support they need. Regular follow-ups and relationship building are key aspects of the role, as is your ability to multi-task and adapt to changing priorities. The agency offers ample opportunities for growth, valuable professional experience, and a competitive compensation structure that includes salary plus commission and bonuses.
Located in the vibrant community of Gaithersburg, MD, the agency provides a positive work environment that encourages professional development, collaboration, and advancement. Team members benefit from ongoing training and mentorship, making this an excellent place to build a rewarding career in customer service and sales. With a focus on integrity, empathy, and excellence, the agency is committed to fostering an inclusive workplace where every employee’s contributions are valued. If you are passionate about helping others, driven to succeed, and eager to learn, this role provides a pathway to personal and professional growth. Click the job application button to take the next step in your career as a Bilingual Customer Service Representative.
Bilingual Customer Service Representative - Summary- Full-time position in an insurance agency setting
- Responsible for delivering customer service and sales support in Spanish and English
- Engages with clients to address inquiries, claims, and policy needs
- Offers opportunities for advancement and professional growth
- Develop leads and schedule appointments with prospective clients
- Identify customer needs and recommend appropriate insurance products and services
- Establish and nurture customer relationships through regular follow-ups
- Provide prompt, accurate, and friendly customer service, including responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
- Maintain accurate records of interactions and follow up as needed
- Base salary plus commission and bonus opportunities
- Paid time off, including vacation and personal/sick days
- Access to valuable experience and professional development
- Potential for growth and advancement within the agency
- Bilingual proficiency in Spanish and English required
- Insurance sales experience or Property & Casualty and Life & Health licenses preferred
- Sales experience (outside or inside sales, retail, telemarketing) preferred
- Successful track record of meeting sales goals or quotas is an asset
- Excellent communication skills: written, verbal, and listening
- Self-motivated with the ability to multi-task and relate effectively to customers
- Willingness and ability to obtain Property & Casualty and Life & Health licenses if not already held
- Energetic and driven to succeed in a customer-focused environment
- Demonstrates professionalism, reliability, and a commitment to excellence
- Comfortable engaging in value-based conversations and building rapport with diverse customers
- Thrives in a fast-paced setting and adapts quickly to evolving priorities
- Interested in long-term career development within the insurance sector
- This full-time position offers a supportive work culture with mentorship and ongoing training
- The agency supports diversity and inclusion in its hiring practices
- Located in Gaithersburg, MD, providing a positive work environment within a thriving community
- Applicants must be authorized to work in the United States
Take the next step towards a rewarding career as a Bilingual Customer Service Representative by clicking the job application button today. Your bilingual skills and commitment to service can make a real difference for customers and the agency alike.