Bilingual Customer Service Representative
Location: LOMBARD, IL
Job Type: fulltime
Company: Omar Torres - State Farm Agency
Salary: $18.0 - $22.0 per hour
Category: Customer Service
Job Description Apply Now
The Bilingual Customer Service Representative position offers an exciting opportunity for individuals fluent in Spanish and English to join a dynamic insurance agency team in Lombard, IL. As a full-time professional in this customer-facing role, you will play a critical part in providing exceptional service and support to insurance clients. This position is ideal for those who are passionate about helping others, enjoy building relationships, and are looking for meaningful career growth with a respected insurance agency.
As a Bilingual Customer Service Representative, you will interact directly with clients to address inquiries, provide product information, and ensure a positive customer experience. Utilizing your bilingual communication skills, you will help clients understand their insurance options, assist with policy updates, and support the agency’s customer retention and satisfaction goals. This is an in-office position based in Lombard, IL, where the ability to communicate effectively in both Spanish and English is highly valued.
The ideal candidate for this role demonstrates strong interpersonal and organizational skills, a self-motivated attitude, and a genuine desire to assist customers. Prior customer service or office experience is preferred, but not required, as training and support for property and casualty insurance licensing are provided. Additional licensing in life and health insurance is considered a plus, and ongoing professional development is encouraged within the agency.
Working as a Bilingual Customer Service Representative, you will join a supportive, team-oriented environment where your contribution makes a difference in the lives of clients. The agency prides itself on its commitment to integrity, relationships, and helping customers manage life’s risks. The Lombard, IL location offers a welcoming community feel, making it an ideal setting for career-minded professionals seeking stability and advancement.
This role is with a State Farm independent contractor agent, offering career advancement opportunities, competitive compensation, and comprehensive benefits. Employees are required to meet applicable licensing requirements and complete all necessary training programs. If you are motivated to succeed and eager to grow within a trusted business, this is an excellent opportunity to take the next step in your career. Click the application button to get started on your journey.
Bilingual Customer Service Representative - Summary- Full-time in-office role supporting insurance clients in English and Spanish
- Key position within a reputable insurance agency team
- Focus on client service, education, and relationship building
- Opportunities for professional growth and licensing support
- Provide prompt, accurate, and friendly service to clients via phone and in person
- Build and maintain strong customer relationships
- Assist with billing inquiries, policy updates, and claim support
- Educate customers on insurance coverage options using a needs-based approach
- Contribute to the agency’s marketing and retention goals through excellent customer service
- Stay up-to-date with product knowledge, ongoing training, and licensing requirements
- Competitive base pay with commission and bonus opportunities
- PTO including vacation, personal, and sick days
- Holiday pay
- Health insurance coverage
- No night or weekend shifts required
- Professional development and support for licensing
- Advancement opportunities within the agency
- Positive, supportive, and team-oriented work culture
- Fluency in both Spanish and English (verbal and written communication skills)
- Must be able to obtain a Property and Casualty insurance license (training provided)
- Life and Health insurance license is a plus (or willingness to obtain)
- Excellent communication, interpersonal, and organizational abilities
- Self-motivated with a strong desire to help clients
- Customer service or office experience preferred
- Strong attention to detail and ability to manage multiple tasks
- Ability to commute to the Lombard, IL office
- Passionate about delivering outstanding customer service
- Problem-solver with a positive attitude and drive to succeed
- Adaptable and eager to learn within a fast-paced environment
- Team player who values collaboration and professional growth
- Committed to building a rewarding career in the insurance industry
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies
- Employees must meet applicable licensing requirements and complete training
- Agency fosters a culture of integrity, support, and advancement
- Located in Lombard, IL, offering a positive and community-focused work environment
If you are ready to take the next step in your career as a Bilingual Customer Service Representative and make a difference with a reputable insurance agency, apply today by clicking the job application button. We look forward to hearing from motivated candidates who are eager to contribute and grow with our team.