Bilingual Customer Service Representative
Location: CEDAR RAPIDS, IA
Job Type: fulltime
Company: Doug Valentine State Farm Agency
Salary: $50000.0 - $65000.0 per year
Category: Customer Service
Job Description Apply Now
Bilingual Customer Service Representative (English/Spanish) – Full-Time – Cedar Rapids, IA
Doug Valentine State Farm Agency is seeking a dedicated and motivated Bilingual Customer Service Representative who is fluent in both English and Spanish. This full-time, in-office opportunity in Cedar Rapids, IA is ideal for individuals who are passionate about providing exceptional support to customers and are looking to grow their career within the insurance industry. As a Bilingual Customer Service Representative, you will play a key role in ensuring our clients receive outstanding service and support, making a meaningful impact within our team and in the community we serve.
Working in Cedar Rapids, IA offers a vibrant and welcoming community environment, making it a great location to build your professional journey with Doug Valentine State Farm Agency. We are committed to fostering an inclusive, high-performing workplace where every team member is valued and encouraged to pursue career advancement.
Bilingual Customer Service Representative - SummaryThe Bilingual Customer Service Representative is responsible for delivering high-quality customer service to clients by handling inquiries, assisting with policy changes, processing claims, and ensuring all customer interactions are conducted with professionalism and empathy. This role requires fluency in both English and Spanish, and the ability to secure necessary insurance licenses. You will contribute to the agency’s mission of helping people manage risks and recover from the unexpected, while working collaboratively within a supportive team environment.
Duties & Responsibilities- Respond to customer inquiries in both English and Spanish, providing clear, empathetic, and professional communication at all times.
- Assist policyholders with changes to their insurance policies, including billing questions and coverage updates.
- Process and follow up on insurance claims to support customers throughout the claims experience.
- Maintain accurate and up-to-date records of all customer interactions and transactions in compliance with company policies.
- Collaborate with team members to ensure seamless service delivery and resolve complex customer issues efficiently.
- Participate in continuous training and professional development opportunities to stay current on insurance products and best practices.
- Uphold the agency’s standards for professionalism, confidentiality, and customer focus in every aspect of your work.
- Competitive base salary commensurate with experience, plus performance-based bonuses.
- Comprehensive health and dental insurance coverage.
- Paid Time Off, including vacation, personal, and sick days.
- Parental leave to support work-life balance.
- 401(k) plan with employer matching to help you plan for your future.
- Ongoing advancement and career development opportunities within the agency.
- Fluency in both English and Spanish is required for effective communication with a diverse customer base.
- Must have or be willing to obtain Property and Casualty insurance license.
- Must have or be willing to obtain Life and Health insurance license.
- Strong verbal and written communication skills.
- Exceptional attention to detail and the ability to multitask in a fast-paced environment.
- Customer service or insurance industry experience preferred, but not required.
- Ability to commute to the office in Cedar Rapids, IA for on-site work.
- Demonstrates professionalism, empathy, and a genuine commitment to outstanding customer service.
- Thrives in a collaborative team setting and is eager to contribute to a positive work culture.
- Quick learner who adapts to new challenges and is motivated to obtain necessary insurance licenses.
- Detail-oriented, organized, and capable of managing multiple priorities with accuracy.
- Values career growth and is interested in long-term advancement within the insurance field.
- This is an in-office position based in Cedar Rapids, IA.
- You will be employed by a State Farm independent contractor agent, not by State Farm Insurance Companies directly. Employees of State Farm agents must complete all applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. Employees of State Farm agents are not employees of State Farm.
- Doug Valentine State Farm Agency is an equal opportunity employer committed to diversity and inclusion in the workplace.
If you are a bilingual professional driven to deliver excellent customer service and support, we encourage you to click the job application button and apply today to join our growing team as a Bilingual Customer Service Representative. Qualified applicants will be contacted regarding next steps in the hiring process. Take the next step in your career journey with Doug Valentine State Farm Agency!