Bilingual Customer Service Representative
Location: NORTH LAUDERDALE, FL
Job Type: fulltime
Company: Marc Goldman State Farm Agency
Salary: $30000.0 - $45000.0 per year
Category: Customer Service
Job Description Apply Now
Are you passionate about delivering exceptional customer service and fluent in both English and Spanish? As a Bilingual Customer Service Representative, you will be the first point of contact for clients and visitors, playing a vital role in ensuring a positive experience for everyone who interacts with our office. This full-time opportunity is located in North Lauderdale, FL, and is ideal for individuals seeking to grow their skills in a professional environment with comprehensive training provided. Our team values dedication, communication, and a drive to help others, making this a perfect role for someone who thrives in a fast-paced, customer-focused setting.
As a Bilingual Customer Service Representative, you will be responsible for managing various front office tasks including answering and directing phone calls, providing detailed information about our products and services, and resolving any customer issues with efficiency and empathy. Your strong communication skills, attention to detail, and ability to multitask will ensure you deliver high standards of service and maintain customer satisfaction. You will work closely with a supportive team dedicated to collaboration and shared success, gaining valuable experience in the insurance and customer service industries.
The role requires a willingness to obtain a Customer Service FL 4-40 license, with full support and training provided for the right candidate. As you grow in this position, you will have opportunities for professional development and career advancement within the agency. Alongside competitive base pay, you will enjoy a comprehensive benefits package, including paid vacation, health and dental coverage, and paid time off for personal and sick days. Your role as a Bilingual Customer Service Representative is critical to both our team’s success and the satisfaction of our valued customers in North Lauderdale, FL.
If you are excited to make a positive impact, have a genuine interest in helping others, and possess the skills to communicate effectively across languages, we encourage you to apply for this engaging opportunity. Join our dedicated team and help us continue to provide outstanding service to our community. Click the application button to take the next step in your career as a Bilingual Customer Service Representative!
Bilingual Customer Service Representative - Summary- Serve as the first point of contact for clients and visitors in a professional office environment.
- Utilize bilingual English/Spanish skills to assist diverse customer needs.
- Full training provided; no prior insurance experience required.
- Located in North Lauderdale, FL, offering a welcoming community and professional growth.
- Respond promptly and professionally to customer inquiries in both English and Spanish.
- Provide accurate product and service information, resolving customer concerns efficiently.
- Manage incoming calls and direct them appropriately within the office.
- Handle customer complaints with empathy and provide suitable solutions within established timeframes, following up to ensure resolution.
- Maintain comprehensive records of customer interactions, process accounts, and manage filing tasks.
- Support office operations by collaborating with team members and contributing to a positive environment.
- Competitive base pay.
- Paid time off (including 3 personal days and 2 sick days).
- 10 days of paid vacation annually.
- Comprehensive health and dental insurance coverage.
- Opportunities to gain valuable experience in the insurance industry.
- Potential for career growth and advancement within the agency.
- Must be willing to obtain the Customer Service FL 4-40 license (training and assistance available).
- Bilingual proficiency in English and Spanish is required.
- Strong phone etiquette and active listening skills.
- Comfortable making and receiving outbound and inbound calls.
- Excellent communication, presentation, and interpersonal skills.
- Ability to multitask, prioritize, and manage time effectively in a busy office environment.
- Friendly, approachable, and outgoing personality with a positive attitude.
- Passion for helping others and providing outstanding customer service.
- Patient, empathetic, and able to communicate clearly with diverse customers.
- Strong problem-solving abilities and a collaborative mindset.
- Comfortable working as part of a team and independently.
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
- Employees of State Farm agents must successfully complete applicable licensing requirements and training programs.
- State Farm agents are independent contractors who hire their own employees; employees of State Farm agents are not employees of State Farm.
- North Lauderdale, FL, offers a dynamic and diverse community, providing a great environment for personal and professional growth.
- We are committed to creating an inclusive workplace and encourage all qualified candidates to apply by clicking the application button.